Program Manager II, North America Transportation

About the role

Amazon’s North American Transportation team is shaping network execution through innovative transportation and delivery management concepts. The Transportation Execution team seeks a Program Manager to lead analysis and execution of volume allocations to all transportation partners. The role involves deep‑diving transportation cost drivers, partnering with cross‑functional teams, and maintaining or improving customer experience while optimizing carrier mix.

Responsibilities

• Manage new and existing programs, delivering difficult projects and goals across multiple organizations.
• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions.
• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers, and escalating as appropriate.
• Influence design and development of strategic processes.
• Collaborate with program managers and business leaders to communicate and impact critical business initiatives.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance, and using data to influence business decisions.
• Engage Amazon business units globally to share best practices and improve end‑to‑end outcomes for customers.
• Manage post‑launch support plans (post‑mortem, issue/ticket management, etc.) and seek opportunities to improve program quality and operational excellence.
• Understand the North America Transportation network and act as a subject matter expert for volume‑mix changes across NA Fulfillment Centers.
• Work with Long‑Term and Mid‑Term Planning teams to set carrier volume plans, ensuring accuracy while managing cost, DEA, and speed metrics.
• Identify, analyze, and maintain key metrics, performing trend and variance analyses to uncover root causes of defects.
• Collaborate with other Program/Product Managers and Analysts to continuously improve operational support for volume allocation changes.
• Partner with carriers (AMZL, Amazon Air, third‑party), carrier managers, finance, and technology teams to ensure network design balances speed, DEA, and cost while meeting volume targets.

Basic Qualifications

• Bachelor’s degree in supply chain, business, engineering, finance, or a related technical/quantitative field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process‑improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUP) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross‑functionally with technical and non‑technical teams.

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of experience leading process improvements.
• Strong stakeholder management skills, handling multiple stakeholders at varied organizational levels.
• Experience building processes, project management plans, and schedules.

Pay

• USA, AZ, Tempe: $74,200 – $129,800 USD annually.
• USA, WA, Bellevue: $82,700 – $129,800 USD annually.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.
• Sign‑on payments and restricted stock units (RSUs).