Program Manager II - Implementation

Program Manager II (IC3)

Responsibilities

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
• Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
• Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
• Collapse coordination resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
• Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
• Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
• Mentor team members by sharing expertise and best practices.
• Collaborate with Product and Engineering to resolve client feature requests and technical issues.
• Identify improvements to methodology and implementation processes to enhance customer experience.

Requirements

• Minimum Years Of Experience: 5–7 years in program/project management in SaaS or financial services.
• Education Level: Bachelor’s degree in Business, Information Technology, or related field; equivalent experience considered.
• Required Knowledge, Skills, & Qualifications: Proven ability to manage complex program portfolios independently; Expertise in program scheduling, risk tracking, and issue resolution; Strong communication, facilitation, and client relationship management skills; Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence); Ability to interpret risks, resolve issues, and align outcomes with client goals.
• Preferred Knowledge: SaaS implementation practices and financial services; Professional certifications (PMP, PgMP, or equivalent); Experience with AI and automation tooling.

Qualifications

• Proven ability to manage complex program portfolios independently.
• Expertise in program scheduling, risk tracking, and issue resolution.
• Strong communication, facilitation, and client relationship management skills.
• Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence).
• Ability to interpret risks, resolve issues, and align outcomes with client goals.

Skills

• Proven ability to manage complex program portfolios independently.
• Expertise in program scheduling, risk tracking, and issue resolution.
• Strong communication, facilitation, and client relationship management skills.
• Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence).
• Ability to interpret risks, resolve issues, and align outcomes with client goals.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

Pay

The salary range for this position is: $110,000 - $140,000.