Program Manager II

About the Role

Russell Tobin is seeking a Program Manager II (Airtable Integration Specialist) to support a leading global technology and digital media organization. This role will partner with Production Operations teams to implement, optimize, and support Airtable as a workflow management platform across multiple cross-functional teams.

The ideal candidate has hands-on Airtable experience, enjoys improving operational processes, and excels at collaborating with diverse stakeholders. This is an excellent opportunity for someone who thrives in fast-paced environments and is passionate about workflow optimization, systems implementation, and user enablement.

Responsibilities

• Support the development, implementation, and ongoing maintenance of Airtable solutions.
• Build, test, and optimize Airtable workflows, automations, linked records, and interfaces.
• Assist with deploying new tools and operational processes across multiple teams.
• Develop user documentation, process guides, and training materials.
• Conduct platform training sessions and provide ongoing user support.
• Facilitate office hours and one-on-one support for end users.
• Gather, document, and communicate user feedback to improve workflows.
• Perform user acceptance testing (UAT), validate new functionality, and identify bugs or missing features.
• Monitor platform quality and ensure solutions meet business requirements.
• Track project milestones, sprint deliverables, and implementation progress.
• Analyze existing processes and recommend workflow improvements.
• Support data entry, data integrity, and process optimization initiatives.
• Collaborate cross-functionally with operations, production, and business stakeholders.

Qualifications

• 2-5 years of experience in program management, business systems, platform implementation, or operations.
• 1-2+ years of hands-on Airtable experience.
• Strong understanding of Airtable features including: Linked Records/Relationships, Interfaces, and Automations.
• Experience implementing workflow management tools or business applications.
• Experience documenting business processes and creating training materials.
• Strong organizational skills with exceptional attention to detail.
• Experience coordinating multiple workstreams and tracking project milestones.
• Ability to analyze workflows and recommend process improvements.
• Excellent communication and stakeholder management skills.
• Comfortable working independently in a fast-paced, evolving environment.

Preferred

• Experience supporting production, media, entertainment, or creative operations.
• Experience with Agile methodologies or sprint-based project environments.
• Experience facilitating end-user training and change management initiatives.
• Familiarity with workflow management platforms such as Asana, Monday.com, Smartsheet, Jira, ClickUp, or Notion.
• Experience working in live production, studio operations, event operations, or venue environments.

What We're Looking For

We're looking for someone who enjoys solving operational challenges, improving business processes, and helping teams adopt new technology. The ideal candidate is proactive, collaborative, detail-oriented, and passionate about delivering efficient workflow solutions while supporting users through change.