Program Manager - IBHS Autism Services

Location: Bryn Mawr, PA 19010

About the Role

The Program Coordinator will be involved in many facets of the ABA program operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks. The Program Coordinator will work to maintain and grow the program census/caseload according to the program's objectives.

Responsibilities

• Assess new referral service needs based on established criteria
• Ensure children have proper insurance eligibility
• Coordinate therapeutic services including collection of intake packet, coordinate with clinical staff and recruiting teams, maintain schedule of services
• Maintain a schedule of key deadlines for each case
• Work with clinical team to monitor the effectiveness of services and reassess service needs
• Maintain appropriate documentation of all care coordination/case management services provided in the electronic health record
• Meet with the client and responsible parent within established parameters of the initial contact and maintain follow-up meetings weekly
• Establish and maintain coordination with all relevant parties
• Work collaboratively with the clinical treatment team (BCBA, LBS, BHT) to ensure services are coordinated
• Coordinate weekly service schedules of assigned providers
• Support the collection and verification of weekly services hours and documentation for appropriate billing

Requirements

• Bachelor's Degree or equivalent work experience (Bachelor's degree in Marketing, Business Administration, or Healthcare Management preferred)
• 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation
• Experience building and retaining customers
• 5 to 7 years experience managing and developing staff preferred
• Prior Practice Managers and Retail Managers are encouraged to apply

Skills & Abilities

• Strong rapport-building skills and ability to manage staff
• Sense of urgency
• Ability to work independently towards assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize tasks, and meet deadlines
• Attention to detail
• Ability to administer processes across the center consistently
• Superb communication skills
• Ability to listen and communicate well with management, staff, and families/clients
• Professional appearance and presentation
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
• Proficiency in using email and Outlook
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare
• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays
• Long-Term Disability and Life Insurance
• 401k with a 6% match and a two-year vesting schedule
• Weekly Pay each Thursday

Schedule

Hours of work: 7:30 AM to 5:00 PM; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. Must have the ability to read and respond to emails and accept calls outside of work hours.

Working Conditions

• Exposure to constant or intermittent sounds is sufficient to cause distraction
• Considerable stress may occur at times due to the pressure of meeting service requirements
• Performing these duties on a full-time basis is an essential function of this position