Program Manager – Behavioral Residential Services

About the role

This is not a standard 245D Program Manager role. The people we serve at these sites have complex behavioral profiles, documented behavior support plans, and require structured interventions and consistent clinical oversight. We've designed this role — and the compensation that comes with it — to reflect that reality.

Responsibilities

• Lead day-to-day operations of your assigned site — staffing, scheduling, person-served supports, household operations
• Maintain the site-level staffing schedule; approve overtime in coordination with the Program Administrator and centralized scheduling support
• Conduct daily site walk-throughs; respond to person-served and staff issues in real time
• Maintain on-call availability for after-hours incidents and emergencies
• Implement behavior support plans authored by the Clinical Director with full fidelity
• Track interfering behaviors and intervention outcomes; provide data and recommendations to the Clinical Director for plan updates
• Train Direct Support Professionals and Behavior Technicians on plan implementation
• Identify training gaps and emerging assessed needs (for example, when supporting a person with a diagnosis or presentation the team is less proficient in supporting); raise these to the Clinical Director and Director of Training and Compliance for resource development
• Document staff competency assessments per 245D.09
• Serve as the 245D Designated Coordinator for the assigned site
• Oversee implementation of person-centered support plans and outcomes
• Evaluate the effectiveness of service delivery, methodologies, and progress on outcomes for each person served
• Maintain communication with county case managers and lead agencies regarding persons served on rate exceptions
• Maintain documentation supporting rate exception applications and renewals (Clinical Director leads clinical content)
• Coordinate with the Clinical Director and Program Administrator on submissions
• Track rate exception outcomes and length of stay for each person served
• Maintain records for each person served per 245D documentation requirements
• Recruit, onboard, and develop Direct Support Professionals and Behavior Technicians, supported by HR and centralized recruiting
• Conduct regular 1:1s and Quarterly Conversations with direct reports per BrightPath leadership rhythm
• Build site-level retention and development pathways
• Participate in residential leadership team meetings (weekly EOS Level 10 / IDS rhythm)
• Collaborate with the Crisis Program Manager on transitions of persons served moving from crisis stabilization to long-term residential, including child-to-adult service transitions
• Maintain communication with families, guardians, case managers, and external providers

Requirements

• You must meet one of the 245D Designated Coordinator qualification pathways under MN Stat. 245D.081 Subd. 2:
• Bachelor's degree in a human services field + 1 year of direct care experience with persons with disabilities or persons age 65+
• Associate's degree in a human services field + 2 years of direct care experience,
• Diploma in a human services field from an accredited postsecondary institution + 3 years of direct care experience,
• A minimum of 50 hours of education and training related to human services and disabilities, plus relevant direct care experience,
• 4 years of direct care experience working with persons with disabilities or persons age 65+ under the supervision of a staff person who meets the qualifications above

Preferred Qualifications

• Bachelor's or Master's in Social Work, Psychology, Behavioral Science, Special Education, or related field
• Progress toward BCBA, BCaBA, LSW, or LICSW credentialing
• 5+ years of progressive supervisory experience in 245D-licensed services
• Direct experience with rate exception applications, MCCP, county lead agencies, and DD/CADI case management coordination
• Experience supporting persons served with diverse diagnoses and behavioral profiles, including specialized presentations (for example, Angelman syndrome, autism spectrum, dual diagnosis)

Skills

• Working knowledge of MN DHS 245D regulations, the Positive Support Rule, and behavior support plan documentation standards
• Demonstrated ability to implement and adjust behavior support plans authored or signed off by a Clinical Director
• Strong written and oral communication; comfortable with county case managers, guardians, families, and external providers
• Demonstrated ability to coach Direct Support Professionals through high-acuity behavioral situations
• Financial literacy: reads site scorecards, understands utilization, and can manage labor ratio at the site level
• Passion for the BrightPath mission and the values we represent

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare. Some ICHRA-compatible plans allow for HSA and/or FSA contributions
• Dental and vision insurance through Mutual of Omaha
• 401(k) with 3.5% company match
• Paid time off
• Employee Assistance Program
• Ongoing professional development opportunities
• Employee recognition programs
• Team-building events
• Paid holidays
• Flexible scheduling options (when possible)