Program Manager I / Fraud Manager - 192222

About the role

This critical role is on the front lines of protecting the agency’s customer data, financial health, and sustainability from increasingly sophisticated fraudulent threats. You will lead and develop a team of fraud prevention specialists within the Office of Inspector General (OIG) / Fraud and Inspections Unit at SCDMV Headquarters in Blythewood, SC.

Responsibilities

• Fraud Prevention and Risk Management – Develop and implement the SCDMV’s fraud detection, prevention, and response strategies; conduct risk assessments; recommend corrective actions; integrate fraud detection technology and analytics across divisions.
• Investigations and Case Management – Direct investigations of suspected fraud, identity theft, and misuse of DMV credentials or data; ensure proper documentation, evidence preservation, and compliance with state and federal laws; coordinate referrals to SLED, OIG, or the Attorney General’s Office; prepare investigative reports and briefings for executive leadership and law enforcement partners.
• Analytics, Monitoring, and Reporting – Oversee data collection and analysis to identify fraud trends or anomalies; develop KPIs and dashboards; provide periodic and ad-hoc fraud summaries for the Director, Executive Leadership Team, and external oversight bodies.
• Training and Education – Assist in developing fraud training for DMV employees statewide; advise regional and branch office managers on fraud prevention practices and red flag indicators; promote a culture of ethics, integrity, and accountability.
• Policy and Collaboration – Develop and update fraud-related policies and procedures; ensure compliance with Title 56, S.C. Code of Laws, and other regulations; serve as the agency’s subject matter expert on fraud and identity theft prevention; represent SCDMV in interagency working groups, task forces, and professional associations.
• Leadership and Supervision – Supervise professional staff, including investigators and analysts; provide coaching, performance management, and professional development; ensure consistent fraud reporting standards statewide.

Minimum Requirements

• A bachelor’s degree and relevant program experience, or an equivalent combination of education and relevant experience with prior approval.
• A nationwide criminal background check including fingerprints must be completed prior to assuming duties.

Additional Requirements

• Comprehensive knowledge of fraud schemes and investigative methods relevant to motor vehicle services and identity protection.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication with the ability to present complex information clearly.
• Working knowledge of internal control frameworks and risk management principles.
• Proficiency in Microsoft Office Suite and data analysis tools such as Power BI or Excel.
• Ability to manage confidential information with discretion and integrity.
• Demonstrated leadership ability and commitment to public service.

Preferred Qualifications

• A bachelor’s degree and two years of supervisory experience plus five years of experience related to fraud detection and prevention.
• Considerable knowledge of laws and regulations governing stolen vehicles, fraudulent titling and registration, and odometer fraud.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available to temporary employees working over 30 hours per week).
• 15 days of annual leave and 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and optional Deferred Compensation Programs.
• Employee Assistance Program (EAP) at no cost to employees or their household members.