Program Manager, Gong Engage (6242)

Responsibilities

• Design and implement the governance framework that aligns cross-functional stakeholders throughout the lifecycle of a global sales platform initiative.
• Develop and maintain an ongoing engagement model that supports the creation, refresh, and optimization of sales plays and content across regional teams.
• Cook up stakeholder alignment, communication strategies, and change management efforts to support large-scale platform transitions.
• Establish scalable engagement structures, operating cadences, and collaboration models that drive adoption across business functions and geographic regions.
• Partner with internal product management teams to capture, prioritize, and communicate platform enhancement requests and product feedback.
• Define, monitor, and report on program engagement, adoption, and success metrics to executive leadership.
• Collaborate with sales enablement, operations, and regional leadership teams to ensure consistent execution and continuous improvement of program initiatives.

Requirements

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Qualifications and Skills

• Proven experience leading complex, enterprise-scale program management initiatives across multiple cross-functional teams.
• Hands-on experience with the Gong platform, including Gong Engage and related capabilities.
• Demonstrated ability to build governance models, stakeholder engagement frameworks, and scalable operational processes.
• Strong stakeholder management skills with the ability to influence teams and senior leaders without direct authority.
• Experience defining and tracking program adoption, engagement, and performance metrics.
• Experience coordinating global or multi-regional programs across diverse business functions.
• Strong understanding of change management principles and operational program delivery.

Preferred Qualifications and Skills

• Experience with Salesforce (SFDC) integrations and the broader revenue technology ecosystem.
• Background in sales enablement, seller productivity, or go-to-market operations.
• Familiarity with run-the-business (RTB) frameworks and sales play methodologies.
• Experience with sales engagement platforms and enterprise sales technology implementations.