Program Manager - FT 40 hrs Monday - Friday 7:30 AM - 3:30 PM - VA PTSD

About the role

Position: Program Manager
Program: VA PTSD
Scope of Service: Responsible to operate and oversee the day-to-day program goals and objectives for the effective, efficient, and satisfactory delivery of service to persons served.

Responsibilities

• Works with Program Director to ensure compliance and delivery of program goals and objectives.
• Facilitates and monitors effective day-to-day delivery of services.
• Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis.
• Manages assigned budget, monitoring costs and allocation of resources in collaboration with Director.
• Schedules, attends and participates in agency, team, and interdisciplinary meetings.
• Facilitates psychoeducational groups as indicated to support client growth and lifeskill development.
• Maintains property to ensure building/office is welcoming upon entrance and works with team to promote a clean, safe, and organized work environment for both staff and clients.
• Processes timely work orders with Facilities as necessary.
• Prepares and ensure compliance with Quality and Chart audits, Billing audits.
• Maintains benchmark guidelines and develops action plans as identified.
• Ensures continuity of care for delivery of services.
• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and community services ensuring appropriate client care.
• Marks documentation of services and the collection of data for contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de escalation, and debriefing.
• Provides rotating oncall coverage.
• Works with Program Director in the recruitment, selection, and hiring of staff.
• Provides and documents supervision and performance evaluations consistent with agency policy.
• Addresses concerns with staff or other professionals constructively and in a timely fashion.

Qualifications

• Single Site Program Manager: Requires oversight and management of one assigned program. Preferred Bachelor's degree with a minimum of one (1) year of supervisory or managerial experience. High school diploma or equivalent may be considered with a minimum of five (5) years of experience and (2) two to (3) years of supervisory experience. Current agency employees may be considered with a minimum of two (2) consecutive years of supervisory experience within the agency. Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required. Valid Connecticut Driver’s license is required.
• Scattered site and non-24 hr. program positions: Require reliable transportation and be willing to transport clients in personal vehicles.
• First Aid/CPR certification or willingness to obtain certification within 90 days of hire.
• Proficient computer skills required, including Microsoft Office and electronic record keeping.

Company Benefits

• Competitive Wages
• 401(k) with company match up to 3.5%
• Medical, Dental, and Vision FSA and Dependent Care Accounts
• Company-Sponsored Employee Assistance Program
• Company-Sponsored Life, AD&D and LTD Colonial Supplemental Insurance
• Vacation, PTO & Sick time for eligible FT 40 & PT (2039 hour) Employees
• Connecticut Paid Sick Time for all employees up to 40 hours a year
• 12 Company Holidays Paid at Double Time (hourly employees)