Program Manager - Forensic Assertive Community Treatment (FACT)

Since 1982, Wellspring has championed mental health recovery in Louisville. Serving some of the most vulnerable people in our community, Wellspring supports adults in building healthy and hopeful lives through behavioral health, housing, and employment services. We believe recovery is possible for all people with psychiatric disabilities. Our recovery-oriented programming incorporates person-centered care and utilizes a multidisciplinary approach, providing high-quality housing and opportunities for community integration.

About the role

Wellspring is seeking a full-time Program Manager for FACT who oversees the safety, support, and wellbeing of program clients and manages and supervises a multidisciplinary team. The role leads daily care coordination, ensures evidence-based Integrated Dual Diagnosis Treatment and Housing First services, and oversees outreach, assessments, treatment documentation, referrals, advocacy, and staff supervision. The Program Manager collaborates with community partners to coordinate referrals, supportive services, outreach, and required program data.

Responsibilities

• Along with the clinical team, provides assessment, individual therapy, treatment planning, and ongoing support to adults with serious mental illness and co-occurring disorders using evidence-based practices.
• Leads a multidisciplinary team, including staff supervision, coaching, training, performance evaluations, recruitment, hiring, and onboarding.
• Oversees client treatment and service coordination, working closely with psychiatric and medical providers, guardians, community partners, and other members of the treatment team.
• Supports clients with medication management, referrals, advocacy, and connection to community-based services.
• Provides Housing First services and community outreach to individuals experiencing homelessness and coordinates services with community partners.
• Ensures timely and accurate clinical documentation in accordance with agency standards, Medicaid requirements, and other applicable funding and regulatory requirements.
• Oversees day-to-day program operations, including managed care preauthorizations, program reporting, service coordination, and collaboration with administrative departments.
• Maintains relationships with Louisville Metro Housing Authority and other community partners to coordinate referrals, supportive services, data collection, and funding requirements.
• Manages and monitors the program budget.
• Works collaboratively with leadership to support effective program operations and quality client services.

Requirements

• Minimum of two years of progressively responsible experience providing behavioral health services to adults with serious mental illness (SMI), including experience working with individuals with co-occurring mental health and substance use disorders.
• Demonstrated supervisory, program, or team leadership is required.
• Experience with community-based behavioral health services, housing or homelessness services, interdisciplinary treatment teams, Medicaid documentation, and/or managed care authorization processes is strongly preferred.
• Certified Social Worker (CSW) is required; Licensed Clinical Social Worker (LCSW) preferred.

Benefits

At Wellspring, we know you can’t take care of others if you’re not supported yourself. That’s why we offer a benefits package designed to protect your health, support your life outside of work, and give you the freedom to focus on what matters most: helping people recover and thrive.

• Health
  • Medical insurance with employer contributions
  • Dental and vision coverage fully paid for employees (single premium only)
  • Health Reimbursement Arrangement (HRA) to help offset medical expenses
  • Flexible Spending Accounts (FSA) for healthcare and dependent care
  • Employee Assistance Program (EAP) for confidential support and resources
• Financial Security
  • 401(k) with 100% employer match up to 4%
  • Employer-paid group life insurance for employee
  • Employer-paid short-term and long-term disability coverage
• Time to Recharge
  • Generous paid time off (PTO) starting after 90 days of employment
  • 9 paid holidays
• Support for the Work You Do
  • Free access to courses that offer continuing education credits to help maintain licensure
  • Mileage reimbursement for work-related travel
  • Collaborative culture where staff ideas are heard and can quickly translate into improvements for clients
  • Free downtown parking
  • Use of company vehicle (if available)

Pay

$60,000–$65,000 per year