Program Manager for Wellness and Mental Health Services

Supervision Responsibilities

Under the general supervision of the Senior Clinical Director & Director of Wellness Services, coordinate, oversee and supervise the work of the Wellness Center Team.

Essential Duties and Responsibilities

• Hire, supervise, train, direct, evaluate, reward, and support staff in accordance with organizational policy and applicable laws and regulations
• Provide leadership and oversight to the Wellness Center team’s day-to-day operations, ensuring excellent care and services are provided to members/clients and ensuring compliance with the program requirements, DMH, and MHALA standards
• Actively work with individuals on the team in support of meeting role obligations and supporting work-life balance
• Support staff in provision of services that link members and other clients to meet member/client goals and needs
• Completes, as well as assists and supports staff in meeting program documentation standards in accordance with MHALA and funding source standards and requirements to ensure program compliance and accountability
• Track, assess and document how effectively program meets their objectives
• Participates as an active member of management staff, quality improvement, safety committee, domains or other leadership teams as needed or assigned
• Participate in community constituency groups as needed
• Affords and participates in the planning of staff development activities
• Maintains the skills necessary to mentor and support the Wellness Team in accordance with the expectations outlined in the DMH guidelines
• Provides timely information and feedback to the Wellness Center Director in regard to team, program or member issues; provides emergency coverage as needed

Position Requirements

• Bachelor’s Degree in Human Service Related field or LCSW/LMFT/LPCC/Licensed Psychologist
• Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required
• Experience in a supervisory/leadership role preferred
• Non-profit social service agency experience preferred
• Demonstrated ability to provide supervision and leadership to diverse staff who possess wide range skills, abilities and professional competencies
• Availability for urgent after hours calls as needed
• Knowledge of community resources
• Must function well in a team-oriented approach to member services
• Must be organized and efficient in carrying out day to day duties
• Must take initiative and be proactive in approach to getting the job done with little or no direction
• Must be able to work with various personalities and handle aspects relating to team members with dignity and tactfulness
• Knowledgeable and skilled at using computer and related application such as Microsoft Word, Excel, PowerPoint, Teams, Outlook, Zoom, and Electronic Health Record required
• Flexible work schedule to include some evenings, weekends and holidays
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• Coverage of COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future