Program Manager for Spare Parts Logistics and Operations

About the role

As the Program Manager for Spare Parts Logistics and Operations in the global Service Operation Support organization (CS-LS SOS) – Business Excellence, you will be responsible for Spare Parts Governance, Availability and Performance within Customer Services.

Responsibilities

• Establish clear, business and customer focused, state-of-the-art Spare Parts governance, strategy and execution for the product portfolio, in cross-functional, global collaboration with R&D, Supply Chain Management, Procurement, Material Logistics, OEMs, Finance, etc., including applying a strong understanding of international supply chain and logistics networks.
• Ensure Spare Parts Availability, resulting in increasing customer uptime and satisfaction as well as cost efficiency, while defining and driving global spare parts inventory strategies including forecasting alignment, stocking policies, and lifecycle planning.
• Ensure meeting all Spare Parts related goals as defined by our financial budget and operational KPIs, including defining, standardizing, and continuously improving KPI frameworks to drive transparency and performance.
• Collaborate closely with digital solution teams to identify, implement, and maintain data, reporting and technology needs and solutions that support and enhance our Spare Parts strategy and goals, including the use of advanced analytics and complex modeling where appropriate, and lead transformation initiatives to enhance spare parts operations through standardization, scalability, and digital enablement.
• Ensure spare parts logistics performance is effectively managed across cross-functional and external partners, driving alignment with Customer Services priorities through strong collaboration and influence, while actively representing Service Operations Support (SOS) and Customer Services (CS) in cross-functional decision-making forums to ensure service requirements, spare parts strategies, and customer impact are fully considered.

Requirements

• Strong experience with program management and parts logistics.
• Leadership and people management skills in a cross-matrix organizational setting.
• Experience in field service operations, preferably in healthcare or related industries, with a solid, successful track record in customer satisfaction and business and financial outcomes.
• Demonstrated expertise in spare parts logistics, inventory management, and service supply chain operations, with a strong understanding of global distribution networks and cost-to-serve dynamics.
• Executive presence, communication and interpersonal skills to effectively represent business needs and priorities to senior management and other corporate functions creating buy-in for change, with demonstrated persistence and tact in navigating complex stakeholder environments.
• Advanced diagnostic and analytical capabilities, including experience with complex modeling or data-decision frameworks, and strong technical proficiency in tools such as Microsoft Office Suite and Power BI.
• Experience or familiarity with continuous improvement methodologies such as Lean or Six Sigma, and ability to take initiative, drive solutions independently, and operate effectively in ambiguous environments.
• An innovative mindset, with the ability to challenge existing processes and develop creative, scalable solutions aligned to business and customer needs.

Qualifications

• Master’s degree, MBA, or equivalent in Business Administration, Operations Management, or a related field preferred.
• Minimum of 10+ years of relevant experience in logistics, spare parts operations, or service supply chain environments, with increasing responsibility in global or cross-functional roles.
• Experience working in a highly matrixed, global organization with the ability to influence without direct authority.
• Additional certifications in supply chain, operations, or project management (e.g., APICS, PMP, Lean Six Sigma) are a plus.

Skills

• Strong leadership and people management skills.
• Expertise in spare parts logistics, inventory management, and service supply chain operations.
• Advanced diagnostic and analytical capabilities.
• Experience with continuous improvement methodologies such as Lean or Six Sigma.
• Innovative mindset and ability to challenge existing processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $169,580 - $233,178 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

N/A

Company Information

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.