Program Manager/ERC (UEC)

About the role

University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.

Responsibilities

• Point of contact for partners of our entrepreneur community.
• Work with the team to coordinate training schedules, materials, equipment, travel, and logistics to deliver the training on-site or virtually.
• Plan and confirm all trainings with partner organizations and/or IECE staff including but not limited to space, equipment, materials as well as attendance of participants.
• Develop a recruitment and outreach plan for the recruitment of Affiliates and training participants in collaboration with other IECE departments as needed.
• Work with to develop promotional materials and distribute on our social media and email platforms.
• Manage and Update meeting room reservation calendars and prepare meeting rooms for meetings.
• Create event flyers, send out weekly online communications, flyer posting and managing monthly newsletters and events.
• Provide a monthly activity log to the Center Director.
• Attend Daily/Weekly meetings as needed.
• Review all NEW Affiliate applications submitted.
• Be a helpful source of communication and relaying key notes from meetings, phone calls, in person and sharing information with team.
• Answer all incoming calls for ERC Affiliate services and assist clients.
• Communicate any changes last-minute changes in events to appropriate departments.
• Understand and respond to all clients’ needs and requests in a timely and professional manner.
• To use good time management skills in prioritizing work and scheduling workshops and events.
• To embody the IECE Core Values.
• To perform other tasks, including cross-training, as directed.
• Some regional travel may be required.

Requirements

• Hospitality role.
• Education: High School Diploma or GED.
• Experience: 3 years of experience working in a Customer Service, Event planning or Other.
• Must have a valid CA Driver’s License.
• Must be able to proficiently use Canva for graphic design for community event flyers.
• Must be able to post to and manage social media Instagram page all social platforms, such as Instagram, Facebook, LinkedIn.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Ability to effectively communicate.
• Ability to multi-task and work under tight deadlines with a high level of accuracy.
• Must be flexible with work schedule for evening and weekend hours as needed.
• Demonstrate problem solving abilities and the ability to listen, understand, and follow directions and training for applicable job-related tasks.
• Must be proficient in the following programs: Canva, Word, Outlook, Adobe Acrobat, and Excel.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Display organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.
• Excellent interpersonal skills.
• Demonstrate knowledge of applicable safety practices.

Qualifications

• Bachelor’s Degree desired.

Skills

• Customer Service Skills.
• Event Planning.
• Graphic Design.
• Communication Skills.

Benefits

Includes sick pay accruals.

Pay

$35.00-$40.00 per hour.

Schedule

19 hours per week. Typically, Monday through Friday within the range of 8AM to 5PM. Some nights and weekends may be required.