Program Manager, DSP DA Services Partner (DDSP)
About the Role
The Program Manager, DSP DA Services Partner (DDSP) is a customer-facing, cross-functional role supporting Last Mile business lines (AMZL, AMXL, RSR). This role serves one core function: protecting station-level capacity through forward-looking risk mitigation. The scope of impact spans one or more geographic regions across North America, directly supporting a portfolio of Delivery Service Partners (DSPs) and 40+ delivery stations. The DDSP Program Manager serves as a tactical and strategic consultant to DSPs, influencing the scaling of hiring processes, staffing risk mitigation, capacity planning, and marketing strategy while ensuring standard work compliance that affects the DA experience at Amazon facilities.
Responsibilities
- Execute DACM (Delivery Associate Capacity Management) process with precision and timeliness to mitigate station-level capacity risks
- Conduct forward-looking capacity analysis to identify W+3 and W+4 staffing gaps
- Produce executive-level capacity bridges
- Lead weekly risk conversations with DSPs, documenting discussions in Salesforce with 100% compliance
- Perform LPT (Long-range Planning Tool) inspections and Plan vs. Actual (PvA) reviews
- Monitor uncapped and capped staffing fill rates at station and regional levels
- Adhere to Risk Escalation Matrices, escalating appropriately when station risk cannot be resolved within established timeframes
- Determine site visit necessity based on risk assessment criteria and execute site visit protocols
- Provide marketing consultation and strategy support to delivery stations
- Analyze marketing effectiveness and submit improvement recommendations
- Influence primary stakeholders (DSPs, Business Coaches, Operations Leaders) on DDSP initiatives
- Design short-term solutions impacting multiple stakeholders with limited guidance
- Mentor peers on best practices and execution standards
- Build positive, productive relationships across DSP portfolio, Business Coaches, Production Planning Teams, and Operations leaders
Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross-functionally with tech and non-tech teams
Preferred Qualifications
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- 3+ years of driving process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Pay
The base salary range for this position is $74,200.00 - $129,800.00 USD annually, depending on location. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Locations: USA, IA, Ankeny | USA, IL, Chicago | USA, IL, Edwardsville | USA, MN, Centerville | USA, MO, Blue Springs | USA, MO, Riverside | USA, WI, Greenville
Company: Amazon.com Services LLC