program manager - Digital Strategic Programs

About the role

We’re looking for a dynamic program manager to lead high-impact and high-visibility Digital initiatives and programs. The Program Manager for Digital Strategic Programs plays a critical role in supporting day-to-day program execution across cross-functional teams for highly cross-functional and strategically important Digital initiatives and programs. This role drives delivery rigor through task-level coordination, tracking dependencies, maintaining clear documentation, and delivering leadership updates to support smooth planning and execution for the Initiative or Program roadmap.

Responsibilities

• Program Execution & Cross-Functional Coordination
  • Develop, maintain, and manage high-level program timeline spanning pods.
  • Track portfolio level activities against defined scope, milestones, and timelines.
  • Proactively surface risks, blockers, and scope or timeline variances, escalating as appropriate.
• Cross-Functional Stakeholder Management
  • Partner with pod/track leads and functional stakeholders to align on scope, priorities, and delivery expectations.
  • Facilitate collaboration across teams to support resolution of dependencies and execution challenges.
• Meeting Facilitation & Program Documentation
  • Plan, schedule, and facilitate working sessions with leads and cross-functional groups.
  • Prepare agendas and document key decisions, action items, and next steps.
  • Maintain and organize program documentation (e.g., plans, trackers, operating framework) in a centralized source of truth.
• Risk, Issue, and Decision Management
  • Maintain RAID log capturing key risks, issues, assumptions, and decisions.
  • Support mitigation planning and timely resolution of critical items.
  • Escalate risks and decision needs to leadership.
• Leadership Communications & Status Reporting
  • Prepare and distribute regular status reports to leadership and key stakeholders.
  • Track progress against milestones, highlighting risks, and required decisions.
  • Support leadership meetings through agenda preparation, meeting notes, and action tracking.

Qualifications

• 8+ years application of industry-based project management methodologies and tools.
• 8+ years managing complex large-scale business or information technology projects.
• 8+ years building and mentoring teams.
• 6+ years mentoring other project managers in program and project management.
• 8+ years general business experience in large, matrixed organizations.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability, paid parental leave, family expansion reimbursement.
• Paid vacation from date of hire (accrual details vary by state and role level), sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

This role is onsite four days a week.