Program Manager - David's House - Home Youth Services

About the role

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits, with the best benefit being the reward of helping those in our community live better lives.

Responsibilities

• Manages the day-to-day operations of sheltering services.
• Provides support to staff when client interactions escalate.
• Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
• Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
• Participates in internal and external meetings, trainings, and other compliance events.
• Applies for shelter and basic needs services funding to expand service opportunities.
• Adheres to program policies in order to protect staff, client and volunteer safety.
• Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
• Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
• Completes spend down of all grant allocations, while providing the highest level of client service possible.
• Provides low barrier client-centered process to services.
• Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance.
• Models full compliance with MWVCAA Safety Policy.
• Displays commitment to community-based projects and needs that are not covered by current grant structures.
• Displays commitment and cooperation with co-located agency partners.
• Attends and participates in annual trainings.
• May be assigned other responsibilities that further program goals and objectives.
• Recruits, trains, mentors and coordinates program staff.

Supervisory Responsibilities

• Directly supervises approximately 20–30 employees over multiple shifts.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field.
• An equivalent combination of relevant education and experience may be accepted.
• A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.

Certificates, Licenses, Registrations

• Candidate must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.
• Candidate must pass pre-employment and random drug/alcohol screens.
• Driver qualification status required for this position: valid driver license, insured vehicle available for use on the job, and satisfactory driving record for the previous three years.
• Training completion required within first 30 days of hire: CRP/First Aid, Food Handler’s, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect.

Skills

• Possess intermediate to advanced computer skills.
• Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
• Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to work some evenings, weekends, early morning hours.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Ability to effectively de-escalate heightened interactions.

Physical and Mental Demands

• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
• Attends and engages in required annual trainings.
• Working evenings and weekends when necessary.
• Specific vision abilities are required of this position.
• Frequently required to hear and speak.
• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.

Work Environment

• This position requires on-site work and is not eligible for remote work.
• Works in conjunction with agency and community partner programs serving client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Working with customers/clients over the phone and in-person.
• Occasional remote work from home.
• Occasional driving in all weather conditions.
• Occasionally exposed to outside weather conditions.
• Variable and flexible work hours.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company-sponsored continuing education