Program Manager – Data Analytics and Process Improvement

Application window expected to close on 10/29/2026.

About the role

Product Operations Central (Process and Business Intelligence) is a core component of the Product Operations team, providing a centralized hub of multi-disciplinary expertise that fortifies the strategic and operational framework for Business Units (BUs) across Cisco’s product portfolio. This team acts as a strategic partner, collaborating with cross-functional leaders to define Product Lifecycle Management (PLM) strategies, improve operational efficiency, and drive innovation across NPI, sustaining, and end-to-end supply chain processes.

Responsibilities

• Play a pivotal role in shaping our future by proactively collaborating with peers, senior leaders, and functional SMEs.
• Bridge the gap between complex PLM business processes and advanced data-driven insights.
• Implement innovative analytical solutions to ensure our operational framework is both scalable and highly effective.
• Drive the strategic vision for Business Intelligence (BI) by leading the strategy and execution of initiatives that improve process improvement and foster data-driven decision‑making across the product portfolio.
• Lead and influence cross‑functional collaboration by orchestrating efforts among Product Operations, Global Manufacturing Operations (GMO), Technology & Quality (T&Q), and Engineering teams, unifying these groups under shared data objectives.
• Define and automate quality frameworks to ensure high‑fidelity data, performing deep‑dive analyses into product health, development velocity, and operational KPIs.
• Leverage Google Cloud Platform (GCP) tools such as BigQuery and Cloud Composer to enable scalable data processing and utilize Google Workspace for collaborative policy management and cross‑functional project tracking.
• Play a key role in risk management and mitigation by navigating operational risks through collaborative engagement and developing data‑backed mitigation strategies integrated into PLM business processes.
• Use design‑thinking sessions within our business sensing framework to understand business unit challenges and ensure analytical solutions are perfectly aligned with business goals.
• Drive significant business impact by aligning the organization toward a unified, data‑driven PLM strategy that accelerates velocity across New Product Introduction (NPI) and sustaining phases.
• Harness scalable intelligence through GCP infrastructure to transform large datasets into real‑time operational insights.
• Improve operational efficiency by automating data quality and BI solutions to reduce manual processes.
• Support risk mitigation by equipping leadership with analytical tools to identify and address supply chain and product lifecycle risks proactively.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations, Information Systems, or related field.
• 7+ years of experience in PLM, NPI/Sustaining, HW development, and end‑to‑end supply chain engineering.
• 5+ years of program management experience leading cross‑functional teams in complex environments with layered dependencies.
• Expert proficiency in SQL, Tableau, or Power BI.
• Proven experience with Google Cloud platform or similar for data visualization.

Qualifications

• Experience in Python or R for advanced statistical analysis.
• Familiarity with Data Governance/Quality tools (e.g., Alation, Big Eye, Monte Carlo).
• Ability to articulate complex data‑driven strategies and gain consensus at the executive level.
• Familiarity with AI/ML applications and automation to enhance supply chain/product development.
• Strong commitment to continuous improvement and operational excellence.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.