Program Manager, Customers

About the role

For our client, we are seeking a Program Manager, Customers to join the team of a leader in the Consumer Technology space. This role will drive repeatable customer programs that improve how the organization gathers, synthesizes, and acts on customer feedback. The ideal candidate will build the operating structure behind customer-focused initiatives and help translate insights into better product decisions and launch readiness. This position will partner closely with cross-functional teams and senior leaders to strengthen customer experience and scale high-impact programs. Location: Remote - US based candidates only, no visa sponsorship available.

Pay

$128,400 – $173,700 annually

Responsibilities

• Run repeatable customer programs from planning through transition
• Create operating infrastructure and documentation for projects
• Coordinate cross-functional teams around shared objectives
• Execute pre-launch customer testing, including feedback collection and measurement
• Manage customer advisory board operations
• Integrate customer testing into product-launch processes
• Establish feedback practices that connect customer insights to decision-making

Qualifications

• 8+ years in program management, operations, or related fields
• Proven ability to execute complex cross-functional programs
• Experience coordinating teams with varied objectives
• Strong operating discipline for processes and documentation
• Direct experience with customer-facing teams
• Excellent communication skills for synthesizing feedback
• Sound judgment on product readiness and maintaining customer experience

Benefits

• Collaborative work environment with cross-functional teams
• Opportunity to influence product decisions through customer insights
• Engagement with senior leaders and strategic initiatives
• Development of scalable processes and programs
• Focus on maintaining a high-quality customer experience