Program Manager, Customer Operations

About the role

Etsy is seeking a Program Manager to join our Customer Operations (CO) organization. This is a full-time position reporting to the Senior Manager, Program Management.

Responsibilities

• Leverage the expertise of Etsy's ops teams to lead high-priority and high-impact initiatives that further the company’s medium & long term goals in timely, impactful and sustainable ways.
• Be a trusted thought partner to senior ops leadership.
• Collaborate with other organizations to drive internal efficiency, operational excellence, and an improved customer experience.

Requirements

• 3+ years of experience in business operations, corporate strategy, consulting, or a related field.
• Experience within a technology organization, dedicated to creative problem solving and owning strategic projects is required.

Qualifications

• Strong collaborator who knows how to drive decision-making. Knows when and how to balance data with intuition, and thoughtfulness with agility.
• Excellent verbal and written communication skills with a proven track record to distill complex information and interact with the leadership team and cross-functional partners.
• Adept at influencing outcomes and people without reporting lines. Ability to maintain order, focus, and calm in times of ambiguity and changing priorities.
• Strong critical problem-solving ability in scenarios of ambiguity and changing priorities. You are hyper-focused on the solution and work with your stakeholders to optimize for end results.

Skills

• Data-driven approach to sharpening thinking and supporting analysis.
• Background in, or familiarity with, data analytics and/or financial analysis is a plus but not necessary.

Benefits

• Annual performance bonus.
• Competitive benefits that support you and your family as part of your total rewards package at Etsy.

Pay

Salary Range: $107,000.00 - $139,000.00

Schedule

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered.