Program Manager (CRM/MDM)

Location: Remote, must reside and be authorized to work in either the USA or Canada without sponsorship. Position Type: Contract-to-hire (targeting conversion within 12 months).

About the Company

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

We are actively seeking candidates for 2 positions (PM CRM and PM MDM) interested in both immediate contract engagement and long-term career growth with our team.

Responsibilities

• Program Strategy & Alignment: Support development and execution of program plan aligned to organizational goals and technology roadmaps; partner with business and technology teams to coordinate and sequence deliverables that maximize business value; maintain roadmaps and delivery plans; monitor alignment of program priorities and budget commitments.
• Program Governance & Delivery Leadership: Support governance process and reporting requirements; drive disciplined execution of program through standardized methodologies and delivery practices (agile, waterfall, and hybrid); prepare materials and facilitate program status meetings and stakeholder reviews; escalate risks, issues and decisions through appropriate governance channels; manage dependencies across multiple projects teams, vendors, and business areas.
• Leadership: Manage medium to large cross-functional initiatives supporting business transformation objectives; partner with stakeholders to identify process improvement opportunities; support adoption of new technologies and business process changes.
• Resource & Capacity Management: Assess program resource requirements and collaborate with leadership to secure necessary staffing and funding; coordinate internal teams, external partners, and vendor resources; promote effective workforce planning and capacity management within and across teams and programs.
• Financial Management & Value Realization: Track program budgets, forecasts, and financial performance; monitor program costs, benefits, risks, and return on investment; provide regular reporting, program progress and financial performance.
• Risk, Dependency & Issue Management: Proactively identify and manage program risks, dependencies, and impediments; establish mitigation plans and escalation paths; facilitate resolution of cross-functional issues that impact delivery; ensure transparency of risks and opportunities through governance channels.
• Stakeholder Management & Communication: Build productive relationships with technology and business stakeholders; communicate program milestones, risks, and dependencies to stakeholders; support change management strategies that support adoption and business readiness; translate technical concepts into business language and business objectives into actionable delivery plans.

Travel and/or in-office presence may be required at times.

Requirements

• 5-7 years of experience in Program Management, PMO, Project Management or related delivery roles.
• 2-3+ years managing cross-functional business and technology programs.
• Experience with enterprise platforms such as CRM (Dynamics), ServiceNow, Customer Experience, Customer Data, ERP, MDM (Master Data Management), or workflow automation solutions.
• Demonstrated experience working with third parties and managed service providers.
• Experience supporting governance processes, program reporting and stakeholder engagements.
• Experience coordinating delivery across multiple teams and business functional delivery teams.

Preferred Qualifications

• Experience leading digital transformation initiatives.
• SAFe, PMP, Agile, Lean Six Sigma or equivalent certification.
• Experience working within complex global organizations.

Education

The preferred candidate will hold a bachelor’s degree in Business, Information Technology, Engineering, or a related field; or five plus years’ related experience and/or training; or equivalent combination of