Program Manager Critical Initiatives

About the role

The eBay Collectibles team is building the most trusted and dynamic marketplace for collectors across Trading Cards, Memorabilia, Coins, Comics, Toys, and more. We operate in a highly cross-functional environment, partnering across Product, Engineering, Trust, Legal, Finance, Operations, Marketing, and Category teams to deliver innovative, high-impact initiatives that improve the collector experience and drive business growth.

Responsibilities

• Drive the Offers and Buybacks program across Core and Live Collectibles, coordinating strategy, product development, operational readiness, and go-to-market execution.
• Represent the Collectibles business unit in cross-functional discussions, ensuring customer, seller, category, and business needs are reflected in product decisions.
• Translate business objectives and customer use cases into clear program requirements, priorities, and success criteria.
• Partner with Product to define and advance the Offers and Buybacks roadmap, including near-term capabilities and longer-term program evolution.
• Identify the product, policy, legal, trust, financial, operational, and technical dependencies required to launch and scale program capabilities.
• Drive alignment and decisions across stakeholders when requirements, priorities, or functional needs conflict.
• Establish clear ownership, sequencing, and escalation paths across dependent workstreams.
• Support launch readiness, adoption planning, operating processes, and post-launch program improvements.
• Develop a strong understanding of the end-to-end product experience, including how buyer, seller, operational, and business workflows connect.
• Partner with Product and functional teams to clarify requirements, document business use cases, and identify gaps in proposed solutions.
• Build and manage integrated program plans covering product development, policy, operations, trust, legal, finance, marketing, and seller readiness.
• Surface dependencies, risks, trade-offs, and unresolved decisions early, with clear recommendations for resolution.
• Help functional partners understand the broader business context, intended customer experience, and strategic importance of the program.
• Maintain alignment between business priorities, product roadmaps, functional capacity, and launch timelines.
• Support the continued evolution of the Repacks program, including expansion into new categories, formats, and operating models.
• Develop strategies for expanding Repacks into new categories, formats, seller models, and customer experiences.
• Evaluate expansion opportunities based on customer demand, seller capabilities, category dynamics, operational complexity, and business impact.
• Define the product, policy, trust, operational, and go-to-market capabilities required to support new Repacks use cases.
• Build business cases and strategic narratives that clearly explain the opportunity, requirements, risks, and recommended path forward.
• Partner with Category, Product, Live, Trust, Legal, Operations, and other stakeholders to gain support for proposed program expansions.
• Represent the business unit’s perspective while balancing customer experience, seller needs, trust considerations, and marketplace outcomes.
• Lead 1–3 low- to mid-complexity programs or interconnected workstreams, ensuring end-to-end delivery.
• Build and manage program plans, timelines, dependencies, decision points, and launch milestones.
• Track risks, actions, decisions, and open issues, ensuring they are resolved or escalated appropriately.
• Drive operating cadences, including weekly working sessions, leadership updates, decision forums, and launch-readiness reviews.
• Establish clear roles and responsibilities across teams and ensure owners understand their commitments.
• Identify and manage the functional and product dependencies required to launch and scale Offers and Buybacks across both Core and Live experiences.
• Drive stakeholders toward decisions when requirements, priorities, or functional needs conflict, escalating key trade-offs with clear recommendations.
• Coordinate launch-readiness activities, including policy, operational processes, seller readiness, go-to-market plans, and post-launch support.
• Monitor program progress and early performance to identify adoption gaps, customer experience issues, and opportunities for continued product evolution.
• Build and refine Offers and Buybacks strategy documents, business cases, executive presentations, and leadership updates.
• Engage Category and seller-facing teams to understand buyer and seller needs and incorporate them into the Offers and Buybacks roadmap.
• Support the continued evolution of Repacks, including strategies for expansion into new categories, formats, and seller models.
• Translate Repacks expansion opportunities into clear business requirements, cross-functional workstreams, and stakeholder decisions.
• Maintain momentum across all workstreams by resolving blockers, clarifying next steps, and ensuring owners follow through on actions and decisions.

Qualifications

• 5–8+ years of experience in program management, product operations, business operations, strategy, or consulting.
• Experience driving cross-functional initiatives involving Product and multiple functional stakeholders.
• Strong understanding of how product capabilities move from business requirements through development, launch, and ongoing operation.
• Demonstrated ability to identify and manage complex dependencies across product, policy, trust, legal, finance, operations, and go-to-market teams.
• Strong strategic and problem-solving skills, with the ability to structure ambiguous business problems and develop actionable recommendations.
• Proven ability to build business cases, presentations, and executive-level communications.
• Strong organizational skills, with the ability to manage multiple priorities and interconnected workstreams simultaneously.
• Ability to influence stakeholders and drive decisions without direct authority.
• Ability to operate effectively in ambiguous, fast-paced environments.
• Bachelor’s degree or equivalent experience.