Program Manager CRISP

Responsibilities

• Managing day-to-day project activities, milestones, and system integrator deliverables across the software implementation lifecycle
• Identifying issues and risks including platform-specific issues and risks (including business workflow disruptions, data integration bottlenecks, and system downtime) and recommending possible issue and risk mitigation strategies
• Facilitating State agency and Contractor discussions/meetings
• Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget
• Identifying critical paths, tasks, dates, testing, and acceptance criteria
• Ensuring the application of State SDLC/Agile standards and applicable data security and compliance standards
• Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving operational workflows and user adoption levels)
• Making resolutions for up-to-date status reports
• Documenting and delivering project management-related artifacts

Additional Duties

• Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors
• Develops or develops work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations
• Establishes and alters corporate management structure to direct effective and efficient Contract support activities
• Develops and implements appropriate procedures and reporting for the implementation, consistent with the overall program
• Led data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as required
• Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions
• Vendor performance management, acting as the primary liaison with primary software vendors and implementation partners to manage scope, platform enhancements, and ticket escalation
• Prepares work plans, status reports and keeps the Project Management system updated at all times
• Manages communication, coordination, and performance of other stakeholders as needed
• Covers communication, coordination, and performance of other stakeholders as needed
• Coordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)
• Manages project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
• Create and sustain a culture that encourages high performance of individuals and teams

Qualifications

• This position requires a Bachelor’s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.
• Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).
• The proposed candidate must have at least ten (10) years of experience in project management.
• A minimum of 2 years of healthcare or public sector technology project management experience.
• Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors.
• Solid interpersonal skills to build client rapport and develop/discipline/reward employees.
• Strong analytical skills and the ability to make decisions and solve problems.
• Excellent time management abilities.
• Demonstrated problem-solving and customer service skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage work to a defined schedule.
• Experience conducting meetings, interviews, and making presentations.
• Specific experience in evaluating quality assurance /quality control testing, operational validation, and User Acceptance Testing (UAT) efforts.
• Team player and a consistent, dependable performer with an excellent work ethic, flexible can-do attitude, and a results-driven commitment to success.
• Expertise in steering enterprise-wide digital transformation and modernization programs that improve operational efficiency, reduce technical debt, and align IT infrastructure with long-term business goals.

Specialized Experience

• The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects.
• This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization.
• The candidate must possess at least five (5) years of experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts.
• Must be capable of negotiating and making recommendations to the Contract Monitor on behalf of the department.
• Demonstrate excellent written and verbal communication skills.

Preferred Experience

• Previous experience working with State Government IT development projects is a plus.
• Familiarity with state government operational workflows, public sector reporting, and related agency/state billing and compliance requirements (Highly Preferred).
• Direct experience managing or supporting a designated Major IT Development Project (MITDP) within a State Government framework is highly preferred and a significant plus.
• Direct experience managing integrations and technical coordination with the Chesapeake Regional Information System for our Patients (CRISP) or similar state-designated Health Information Exchanges is a plus.