Program Manager - Content Design, Last Mile Learning and Development

About the role

The Last Mile Learning & Development (L&D) Content team is seeking a Program Manager with Content Design experience. This role owns the end-to-end content lifecycle for training that supports Last Mile Operations, from associates through all levels of leadership.

Responsibilities

• Create, maintain, and optimize instructional content across multiple modalities, including Umbrella modules, Mini IAT (MIAT), LEARN e-learnings, Canva-based materials, and more.
• Operate in a sprint-based methodology with t-shirt-sized SLAs ranging from one to 15 days, partnering with subject matter experts, program teams, and 3P vendors to deliver timely, high-quality training that drives measurable improvements in safety, quality, and productivity.
• Design comprehensive learning programs, translating complex operational knowledge into clear, accessible content across multiple formats and platforms.
• Identify ways to optimize efficiency in how training is developed, delivered, and maintained at scale, taking on broader initiatives spanning document writing, content development, piloting, impact measurement, change management, and network expansion.
• Partner with vendors and cross-functional teams on animation, translation, and complex builds.
• Contribute to team goals of 90%+ on-time delivery, 90%+ First Pass Yield (FPY), and 4.0+ customer satisfaction (CSAT).
• Support localization, content consolidation, and the team's transition toward AI-assisted content development.

Requirements

• 3+ years of program or project management experience.
• Experience working cross functionally with tech and non-tech teams.
• Experience using data and metrics to determine and drive improvements.
• Experience designing and developing training materials in all modalities including ILT, e-learning and video.
• Experience with multimedia content creation, or experience with Learning Management Systems (LMS).
• 3+ years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise).
• 1+ years of experience creating visual training assets and designs using Canva.

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software.
• Experience managing content projects of varying complexity, conducting content review and overseeing localization.
• Experience in AI-powered content creation tools and workflows.