Program Manager - Construction

About the role

The Wrap Up Program Manager functions as the backbone of our account management teams, working collaboratively to meet and exceed client expectations. They interact regularly with both clients and insurance carriers to provide the best coverage protection and knowledgeable understanding of Controlled Insurance Programs. This role involves preparing for client meetings, coordinating important information, visiting project sites, and building and maintaining long-term relationships.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this role.

Responsibilities

• Provide day-to-day client service and risk management assistance on assigned accounts.
• Work with Sr. Client Services Specialists, Account Executives, Client Advocates, and Claims Professionals to implement, maintain, and close-out wrap-up programs.
• Provide required reports to carriers and communicate with carriers regarding enrollment and/or audit issues.
• Participate in program meetings for selected accounts.
• Prepare and deliver master policies, management reports, and communicate with enrolled and excluded contractors as necessary.
• Coordinate administration activities related to managing a Controlled Insurance Program (CIP).
• Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction.
• Work with Claims and Safety representatives on issues related to the program.
• Participate in weekly/monthly meetings.
• Attend and present CIP information at Pre-Bid/Pre-Con and carrier meetings.
• Maintain client/contractor files.
• Work with contractors to gather appropriate enrollment information, monthly payroll reports, and evidence of non-CIP coverage.
• Process enrollments, including bid deduct calculation, and forward to data entry center for processing.
• Process contractor/project closeouts as outlined in the CIP manual.
• Maintain quality control, ensuring all enrollments, payroll reports, certificate of insurance compliance, and closeouts are processed timely and accurately.
• Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.).
• Develop proficiency in Wrap Administration system.
• Review Wrap Administration system reports to verify accuracy and identify problem areas.
• Coordinate reporting of client and carrier information and provide interpretation of financial reports as required.
• Prepare monthly/quarterly progress reports and explain to client/contractors.
• Provide monthly reporting of data/account information as required.
• Assist in compiling stewardship reports.
• Provide necessary information to marketing regarding payroll, rating, and deduct history.
• Assist in review and delivery of Master policies.
• Process mid-term policy changes as requested.
• Research and compile answers to client/contractor’s policy and coverage questions—coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate.
• Assist with follow-up on carrier issues.
• Assist in resolving any carrier discrepancies.
• Coordinate and review audits with carriers.
• Some travel may be required.
• Perform other duties as assigned.

Requirements

• 5+ years of commercial Property & Casualty insurance experience in a client-facing role required.
• Property & Casualty insurance knowledge/experience required, with experience in program management of large, controlled insurance programs.
• Understands rating calculations pertinent to WC, GL for guaranteed cost and loss-sensitive programs.
• Ability to review and understand coverage questions and insurance specification of contracts.
• Ability to multi-task and work under pressure or time constraints.
• Leadership – applies judgement; promotes teamwork.
• Relationship Management and customer focus – collaborates to serve clients and help resolve conflicts.
• Ability to effectively engage with carriers and clients to maintain existing business.
• Strong verbal and written communication skills.
• Problem-solving abilities, including critical thinking and adaptability.
• Project management skills, including attention to detail, organizational skills, prioritization, and time management.
• Advanced Microsoft Office skills and fluency with other relevant online tools.
• Ability to work independently.
• Accuracy and attention to detail.
• P&C license preferred. If licensed, must be able to show valid confirmation of current licensing status. If not, must successfully complete appropriate licensing exam(s) by completing various Continuing Education activities, as needed.

Pay

The base salary compensation range for this role is $90,000 – $95,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program, and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only).
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Flexible working and location-based arrangements are encouraged. Requests for flexibility will be considered.