Program Manager, Community Impact

About the role

The Program Manager, Community Impact will help bring H&R Block’s community commitment to life through volunteerism, nonprofit partnerships, department-led service and give-back programs that connect our people and purpose in meaningful ways. Reporting to the Director of Corporate Impact, this role will support the strategy, planning and execution of H&R Block’s community impact portfolio, including Make Every Block Better, Belonging Group volunteerism, department-led give-back efforts, community partnerships and associate engagement programs. This role is ideal for a highly organized, service-minded program manager who can turn strategy into clear plans, build strong relationships and create simple, meaningful ways for associates to serve their communities.

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.

Responsibilities

• Own day-to-day program operations, including planning, coordination, tracking, follow-up and execution support across key initiatives.
• Support the Director of Corporate Impact in advancing the overall strategy, with a focus on volunteerism, associate engagement, Belonging Group participation, department-led service and meaningful local connection.
• Manage the planning calendar, project plans, timelines, task lists and key deliverables for Make Every Block Better and related programs.
• Coordinate volunteer experiences from intake through execution, including Belonging Group and department activities, event logistics, nonprofit partner needs, associate communications, participation tracking and post-event recaps.
• Serve as the central point of coordination for requests, opportunities and activations, helping manage intake, prioritization, partner vetting, decision criteria and program guidelines in partnership with the Director of Corporate Impact.
• Partner with field, franchise and corporate teams to identify local service opportunities and provide practical tools, guidance and support.
• Identify and recommend strategic nonprofit and community partnerships that advance community impact goals, while managing partner relationships and ensuring commitments and follow-through are documented and completed.
• Track budgets, invoices, partner payments, participation, outcomes and other operational details needed for reporting, stewardship and continuous improvement.
• Develop and execute associate engagement and volunteer initiatives that inspire participation and strengthen community impact; partner with Marketing and Communications to promote opportunities, share impact stories, increase awareness, and enhance H&R Block's community, consumer, and talent brand.
• Prepare leader-ready updates, recaps, dashboards and recommendations that highlight progress, participation, risks, learnings and opportunities.

Qualifications

• Bachelor's degree