Program Manager, Client Engagement Insights

About the Role

This role will sit within the Global Client Growth Practice (GCGP) – a team at the core of the largest, most exciting, and highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world's leading brands and companies to help them transform to accelerate their growth. We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people. With Global Clients run from all corners of the world we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team. We are also nimble, efficient, and consultative by our very definition.

Responsibilities

• Program Maintenance & Enhancement: Oversee ongoing management and continuous improvement of the program, ensuring it remains aligned with organizational goals.
• Account Stewardship: Provide tailored support to stakeholders, addressing unique needs and ensuring effective resolution of issues; serve as a key point of contact for stakeholders, facilitating regular updates, training sessions, and feedback loops.
• Regional Participation: Drive initiatives to broaden program participation across all regions, fostering engagement and adoption among diverse teams and stakeholders.
• Reporting Solutions: Lead the implementation and optimization of new reporting tools and dashboards, ensuring timely, accurate, and actionable insights for stakeholders.
• AI-Driven Insights: Leverage AI platforms and advanced analytics to enhance the depth and quality of client health insights, supporting data-driven decision-making.
• Communications Excellence: Refine and standardize internal and external communications related to the program, ensuring clarity, consistency, and impact.
• Governance & Compliance: Maintain rigorous governance of the program, ensuring ongoing compliance with established protocols and standards.
• Risk Management: Proactively identify and advance risks or issues, collaborating with the Program Director and solution providers to resolve challenges efficiently.
• CRM Database Management: Ensure the accuracy and integrity of CRM data, partnering with Epsilon and other teams to support communications and program delivery.
• Partnership Development: Cultivate strong partnerships across the Groupe, collaborating to mine, conceptualize, and deliver insights to key clients.

Qualifications

• 8 – 10 years' experience in an operations role at a global marketing organization.
• Successfully demonstrated ability in leading large enterprise initiatives to completion.
• Deep enthusiasm and passion for strengthening how Publicis Groupe can better deliver on client needs in an ever-changing world.
• Experience working with a multitude of stakeholders and agencies across a large holding company role a plus.

Skills

• Demonstrated experience in program management, with a focus on ongoing improvement and stakeholder engagement.
• Expertise in change management and driving organizational adoption of new processes and technologies.
• Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels.
• Proficiency in CRM databases, reporting platforms (e.g., Power BI), and AI tools.
• Strong analytical skills, with the ability to translate complex data into actionable insights.
• Ability to thrive in a dynamic, fast-paced environment and manage competing priorities.

Benefits

• Medical coverage, dental, vision, and disability insurance.
• 401K plan.
• Parental and family care leave.
• Family forming assistance.
• Tuition reimbursement.
• Flexible time off.

Pay

USD $75,050.00 - USD $120,159.00/Annually. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.