Program Manager, Card Network Office (Card Networks)

About the role

The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes.

Responsibilities

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates.
• Conduct comprehensive analyses of how these mandates affect existing processes and services.
• Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business.
• Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives.
• Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs.
• Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies.
• Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates.
• Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution.
• Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives.
• Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.

Requirements

• 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
• In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
• Proficient in navigating and using JIRA for project management and tracking.
• Familiarity with card network portals for managing and monitoring compliance activities.
• Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation.
• Prior proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.
• Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
• Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.
• Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.
• Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Finance, Technology) is preferred.

Skills

• Strong project management and stakeholder engagement skills.
• Experience with JIRA and similar project management tools.
• Understanding of card network regulations and compliance.
• Ability to communicate effectively with both internal and external partners.
• Experience in creating and implementing compliance frameworks and dashboards.

Benefits

• Hybrid work option available.
• Equity, company bonus or sales commissions/bonuses.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Wellness stipends.

Pay and benefits

The annual US base salary range for this role is $101,800 - $152,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Schedule

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

Location

Hybrid work at Stripe is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).