Program Manager, Business Transformation and Innovation
Hyland · United States · 4 wk ago
RemoteRemoteProject ManagementFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes Overview, About The Role, Responsibilities (under "Your Role Responsibilities? Here's What You'll Do."), Role Essentials (requirements/qualifications), What We'd Like to See (bonus points), About Hyland (company overview), About Hyland Life (culture), etc. No explicit Benefits, Pay, Schedule mentioned. So we should not create those sections. We need to include sections: About the role (maybe "About the role" heading), Responsibilities, Requirements (or Qualifications), Skills (maybe combine). The posting has "Role Essentials You'll be set up for success if you have:" which includes qualifications. Also "What We'd Like to See Bonus points if you bring:" which could be considered preferred qualifications or skills. We could have sections: About the role, Responsibilities, Qualifications, Preferred Qualifications (or Skills). But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include based on content. We have content for About the role, Responsibilities, Qualifications (role essentials), Skills (maybe the bonus points). We'll not include Requirements if we treat Qualifications as same. But we could include Requirements heading with same content as Qualifications? Better to follow: About the role, Responsibilities, Qualifications, Skills. No Benefits/Pay/Schedule.
We must preserve all substantive information, not invent or summarize away detail. Must not repeat job title as heading. Must not put Job ID etc. Must remove boilerplate like EEO, legal, etc. Also remove navigation, cookie, duplicated lines, application instructions. The posting includes "About Hyland", "About Hyland Life", "Equal Opportunity Statement". Those are boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove About Hyland Life and Equal Opportunity Statement? About Hyland is company overview, maybe not boilerplate but could be considered generic. However it's substantive about the company; but it's not about the role. The instruction says preserve ALL substantive information; but also remove EEO/equal-opportunity boilerplate. About Hyland Life is culture; maybe considered boilerplate? It's not directly about the role but could be considered company info. The instruction didn't explicitly say to remove company overview, but it's not a section heading we have. We could include it as a paragraph under About the role? But the instruction says preserve ALL substantive information; but we can decide to keep it as a paragraph under About the role? However the About the role section already has description; adding company overview may be okay. But we need to avoid duplication. The posting includes "About Hyland" and "About Hyland Life". Might be considered not essential to the role but still substantive. I'd keep a brief paragraph about the company under About the role or as a separate section? There's no heading for company overview in allowed headings. Could we add a under
after About the role heading? Yes, we can include prose. So we can put the company overview as a paragraph under About the role. Similarly, we should remove Equal Opportunity Statement and maybe the copyright line. We need to output only HTML fragment, no /, no markdown. Let's extract content: Overview Lead Partner Program Manager, Business Transformation & Innovation Location: United States Work Arrangement: Remote We should not repeat job title as heading. We can include location and work arrangement in a short
after About the role heading? Or maybe as a paragraph under About the role. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and work arrangement in a
. Now About The Role paragraph: "The Lead Partner Program Manager is responsible for supporting the company's partnership programs to include all aspects related to onboarding, enablement, process improvement, and reporting for the global partner community. This position requires a multi-faceted approach to ensure successful adoption of the program across various partner types. The Lead Partner Program Manager is responsible for coordinating and assisting with the launch of program updates to drive and support change across the company." Then Responsibilities: list items from "Define the structure and components..." etc. We need to convert each sentence into
- . Let's parse:
- Define the structure and components of a partner enablement program — including onboarding, training, certifications, and follow-up to ensure partners are set up for success while leading the application and management of onboarding processes for new technology partners in support of the company's overall program and partnership strategy.
- Lead the development of systems to establish ongoing communication and feedback loops with partners — ensuring consistent delivery of information and leading the execution of support delivery by promptly responding to inquiries, capturing feedback, prioritizing program improvements, and identifying and implementing process changes.
- Work across the company's internal partner team(s) to operationalize program benefits — delivering mutual value for both the company and partners while leading complex projects with multiple internal and external partners to strengthen partnerships and maximize overall benefit.
- Leverage analytical insights to track, evaluate, and improve program initiatives — utilizing CRM tools to manage partner account data and processing large amounts of data into actionable insights that drive informed decision-making and program enhancement.
- Operate as a trusted advisor to potential partners — developing and maintaining strategic working relationships while contributing significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
- Mentor, coach, and train other team members — contributing to the continuous improvement and professional development of the team while supporting change management efforts related to the launch of program updates across the company.
Now Role Essentials (Qualifications): bullet points:
- Bachelor's degree or significant equivalent experience — with previous experience in program management, project management, or business development and proven success managing complex cross-functional projects within budgets and timelines; experience with partner programs and engaging with customers through partners is preferred
- Previous experience with Enterprise Imaging related technologies — with deep knowledge of the partner ecosystem and the ability to lead the application and management of onboarding processes for new technology partners
- Excellent analytical skills — with the ability to consume and process large amounts of data into actionable insights, leverage data to track and improve program initiatives, and experience with CRM tools to manage partner account data
- Excellent organizational, time management, and prioritization skills — with great attention to detail, the ability to quickly identify problems or areas in need of improvement, and a track record of implementing effective solutions in fast-paced, ambiguous environments
- Excellent presentation and communication skills — with confidence speaking to internal and external individuals across all levels, strong interpersonal skills, and the ability to deliver a high bar of satisfaction and support to partners and key stakeholders; up to 25% travel required
Now What We'd Like to See (Bonus points): list:
- Demonstrated experience with partner programs and engaging with customers through partners — including a track record of operationalizing program benefits that deliver mutual value for both the company and partners
- Experience developing and maintaining strategic working relationships with partners — with a demonstrated ability to operate as a trusted advisor and thought leader, contributing to the overall growth and quality of the department
- Experience leading complex projects with multiple internal and external stakeholders — with a track record of strengthening partnerships, maximizing benefit, and driving change through the successful launch of program updates
- Experience developing systems to establish ongoing communication and feedback loops with partners — with the ability to promptly respond to inquiries, capture feedback, prioritize program improvements, and implement meaningful process changes
- Experience mentoring, coaching, and training other team members — with a track record of knowledge sharing and developing team capability through coaching on current best practices and market trends
Now About Hyland: paragraph: "Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com ."
We may keep that as a paragraph under About the role.
We should exclude the copyright line and Equal Opportunity Statement.
Now construct HTML:
- Define the structure and components of a partner enablement program — including onboarding, training, certifications, and follow-up to ensure partners are set up for success while leading the application and management of onboarding processes for new technology partners in support of the company's overall program and partnership strategy.
- Lead the development of systems to establish ongoing communication and feedback loops with partners — ensuring consistent delivery of information and leading the execution of support delivery by promptly responding to inquiries, capturing feedback, prioritizing program improvements, and identifying and implementing process changes.
- Work across the company's internal partner team(s) to operationalize program benefits — delivering mutual value for both the company and partners while leading complex projects with multiple internal and external partners to strengthen partnerships and maximize overall benefit.
- Leverage analytical insights to track, evaluate, and improve program initiatives — utilizing CRM tools to manage partner account data and processing large amounts of data into actionable insights that drive informed decision-making and program enhancement.
- Operate as a trusted advisor to potential partners — developing and maintaining strategic working relationships while contributing significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
- Mentor, coach, and train other team members — contributing to the continuous improvement and professional development of the team while supporting change management efforts related to the launch of program updates across the company.
- Bachelor's degree or significant equivalent experience — with previous experience in program management, project management, or business development and proven success managing complex cross-functional projects within budgets and timelines; experience with partner programs and engaging with customers through partners is preferred
- Previous experience with Enterprise Imaging related technologies — with deep knowledge of the partner ecosystem and the ability to lead the application and management of onboarding processes for new technology partners
- Excellent analytical skills — with the ability to consume and process large amounts of data into actionable insights, leverage data to track and improve program initiatives, and experience with CRM tools to manage partner account data
- Excellent organizational, time management, and prioritization skills — with great attention to detail, the ability to quickly identify problems or areas in need of improvement, and a track record of implementing effective solutions in fast-paced, ambiguous environments
- Excellent presentation and communication skills — with confidence speaking to internal and external individuals across all levels, strong interpersonal skills, and the ability to deliver a high bar of satisfaction and support to partners and key stakeholders; up to 25% travel required
About the role
Location: United States • Work Arrangement: Remote
The Lead Partner Program Manager is responsible for supporting the company's partnership programs to include all aspects related to onboarding, enablement, process improvement, and reporting for the global partner community. This position requires a multi-faceted approach to ensure successful adoption of the program across various partner types. The Lead Partner Program Manager is responsible for coordinating and assisting with the launch of program updates to drive and support change across the company.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
Then Responsibilities: