Program Manager (Business & Operations)

About the role

The Program Manager at GT Independence is responsible for managing the operational unit to ensure real-time operations are supported and satisfied. Key responsibilities include developing and monitoring key performance metrics, evaluating business processes, leading quality improvement projects, and managing staff and training.

Responsibilities

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Makes sure workloads are monitored and tasks are reassigned appropriately
• Ensures payroll schedule requirements are met for timely distribution
• Prepares reports and monitors compliance standards
• Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Builds and maintains relationships with states and agencies as the primary liaison
• Solves escalated customer complaints and develops staff according to company values
• Manages internal communications within the unit and with external stakeholders
• Applies GT Independence values to the operational group
• Performs other duties as assigned

Requirements

• Bachelor’s Degree required, preferably in business management or business administration
• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Demonstrated ability to organize and manage tasks effectively
• Strong time management skills
• Ability to build positive relationships and communicate with diverse groups
• Experience building and leading high-performing teams
• Competence in Microsoft Office Suite and multiple software applications

Qualifications

• Self-motivated and able to work independently
• Positive attitude and willingness to learn and adapt
• Strong interpersonal and communication skills
• Ability to handle stress and prioritize tasks effectively
• Passionate about supporting individuals with disabilities

Skills

• Project management
• Leadership and supervision
• Quality assurance
• Customer service
• Team collaboration
• Microsoft Office Suite
• Software application proficiency

Benefits

GT Independence offers a comprehensive benefits package including flexible paid time off, competitive wages, and opportunities for professional growth. The company fosters a culture of inclusivity and supports its employees in achieving their goals.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are typically full-time, with some flexibility based on the needs of the position.

Company Culture

At GT Independence, we believe in creating a welcoming and inclusive environment where everyone feels valued and can bring their authentic selves to work. We strive to reflect the communities we serve and promote diversity and inclusion throughout our organization.