Program Manager, Business Continuity

About the role

The Program Manager, Business Continuity for UChicago Medicine's Operational Excellence - Hyde Park department is an on-site position with remote work opportunities. The incumbent must be based in the greater Chicagoland area.

Responsibilities

• Develops a continuity of operations business plan using an all-hazards approach assessing any threat that could affect the Medical Center campus directly or indirectly.
• Strategically assess and determine the methods and tools required to ensure continued operations.
• Identify all essential functions and critical personnel and ensure appropriate mitigation and remediation activities.
• Build and design the framework for enterprise-wide business continuity planning with departments.
• Sets the internal disaster drill schedule and content as directed in partnership with the Manager, Emergency Management.
• Develop quantitative measurements for success of strategic goals to be attained during said drills.
• Collaborates with the Chief Information Security Officer to establish business continuity plans for IT in response to any and all potential threats including disaster recovery.
• Evaluates and recommends changes to policies and procedures related to disaster planning and business continuity to ensure they are aligned with external rules and regulations and incorporate lessons learned from disaster drills.
• Determines roles for senior leaders within the HICS structure and ensure appropriate training and expertise of the senior management team to be able to respond as required.
• Develop systemic management and staffing plans to ensure continued operations.
• Directs the activities of the Business Continuity Executive Management Committee which will establish standards for business continuity.
• Strategically assess the efficacy of the standards and make recommendations.
• Develops and manages connectivity between the Hospital Command Center and the University Command Center in addition to local incident command posts such as 911 centers, CHSCPR, local agencies and other hospitals.

Requirements

• Bachelor’s Degree required, Masters preferred.
• Sustained experience, with demonstrated results in healthcare operations a plus.
• Minimum 5-7 years’ experience in Emergency Management and/or Business Continuity, preferably in a healthcare setting with progressive growth in responsibilities preferred.
• Experience in Emergency Management and/or Business Continuity preferred including with the Hospital Incident Command Structure Emergency Management and Continuity Planning (EMCP) Certificate (optional).
• Ability to maintain organization in a changing environment.
• Demonstrated competency with relevant regulatory compliance and safety requirements.
• Excellent interpersonal and demonstrated leadership skills.
• Must be able to interact effectively throughout all levels of the organization including facilitation.
• Working knowledge of IT systems used in the clinical setting, healthcare knowledge based on experience in a hospital, good analytics, and conceptual skills.
• Requires a high degree of computer competency, including familiarity with word processing, spreadsheet, and database management programs.
• Requires excellent written and oral communication skills.
• Ability to speak articulately in high level forums and to answer difficult questions with confidence and executive presence.
• Requires ability to work independently identifying best approaches to problems/questions and determine when to seek outside or more senior advice.
• Requires prior experience managing multiple large projects and working effectively in multidisciplinary groups.
• Past experience working with clinicians is preferred.

Qualifications

• Ability to partner and communicate effectively with senior leaders to formulate, develop and support execution of business transformation plans.
• Ability to handle various tasks simultaneously.
• Ability to use tact, judgment and diplomacy.
• Excellent interpersonal skills.
• Ability to facilitate a team to define outcomes in a timely manner.
• Adheres to and models the UCM’s standards and Mission, Vision Values.
• Requires high level of adaptability and interpersonal skills.
• Oral and written communication skills, presentation skills, strength in group and process facilitation.
• Microsoft Outlook, SharePoint, Excel, PowerPoint, Word and Visio.