Program Manager / Business Consultant III

About the Role

The Program Manager / Business Consultant III leads a team of FOIA professionals, ensuring timely, accurate, and defensible processing of federal information requests. This role combines FOIA expertise with responsibilities for staffing, workload management, quality assurance, schedules, budgets, risks, and deliverables. The Program Manager supports government transparency, safeguards sensitive records, and drives progress toward backlog reduction and case closure goals.

Responsibilities

• Lead technical and business project-management functions to plan, implement, track, report on, and deliver FOIA support services.
• Develop, implement, maintain, and update the Program Management Plan, including schedule, milestone, communication, budget, staffing, risk, and quality management.
• Coordinate staffing, team responsibilities, onboarding, nondisclosure agreements, account registration, and system access.
• Prepare and oversee weekly/monthly progress reports on case production, backlog status, training, process improvements, risks, and planned work.
• Oversee monthly financial reporting for hours, costs, funding status, projections, and task-level expenditures.
• Lead routine and ad hoc project status meetings, including agendas, progress reviews, risk discussions, and meeting minutes.
• Maintain communication with Government representatives and stakeholders on operational issues, schedule variances, staffing needs, risks, and approvals.
• Support systems-access continuity, annual summaries, lessons learned, transition planning, records/data transfer, and contract closeout.
• Ensure compliance with federal privacy, information-security, records-management, accessibility, nondisclosure, HSPD-12/PIV, and training requirements.

Requirements

• Advanced degree (Master's minimum) in a relevant field from an accredited university.
• At least 8 years of leadership experience directing project teams with integrated project, quality, performance, and risk management.
• Demonstrated expertise in reviewing and handling FOIA cases.
• Relevant training and experience directly related to FOIA support requirements.
• Technical knowledge of the FOIA process and related federal laws.
• Experience managing staffing, schedules, budgets, risks, quality, deliverables, and stakeholder communications for complex professional services.
• Ability to obtain and maintain a Tier 1 background investigation and comply with HSPD-12/PIV and CMS suitability procedures.
• Residency requirement: 3 of the last 5 years in the U.S. (exceptions for foreign nationals with qualifying circumstances).
• Ability to complete required security, privacy, records-management, and role-based training, and comply with nondisclosure requirements.
• Ability to work remotely and attend in-person meetings as needed.

Pay

$110,000–$135,000/year

Benefits

• Health, life, dental, vision, and disability insurance (eligible after 30 days)
• HSA and 401(k) with employer match
• Educational reimbursement

This position is contingent upon contract award. HeiTech Services is proactively identifying candidates in anticipation of a potential federal contract. Employment is contingent upon contract award and completion of pre-employment/security requirements.