Program Manager

Job Summary

The Global Program Manager (GPM) serves as the key point of contact for the client whose primary responsibility is the management of the client security program. Responsible for client service, problem resolution, preparation of post orders, billing/collections, staffing, scheduling, supervision, and training. Ensures execution and delivery of service requirements in compliance with the client Master Service Agreement (MSA) and Statement of Work (SOW).

Distinguishing Characteristics

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

Essential Functions

• Serves as a key point of contact to ensure the client security program is managed to expectations and responds and resolves issues in a timely manner.
• Affords management of P & L for account along with the Global Clients Vice President and the account management team including Region Presidents, Area Vice Presidents and Branch Managers; analyzes operational and financial indicators to continuously improve account performance.
• Collaborates with Global Clients Vice President to provide highest level of service for client; implements programs and initiatives as directed by the Global Client Vice President.
• Coordinates activity with and acts as liaison for Global Clients Vice President to provide highest level of service for client; implements programs and initiatives as directed by the Global Client Vice President.
• Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; coordinates with client to support special events or emergency coverage as needed.
• Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
• Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
• Mets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
• Participates in client strategic budget preparation for guard services and security system deployments.
• Assists client in evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
• Coordinates, monitors, and evaluates global service delivery; applies Global Clients Americas model to global service delivery.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.

Minimum Qualifications

• Education/Experience: Bachelor’s Degree preferred and a minimum of 5 years of progressively responsible management experience in business administration or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

Competencies

• Proven multinational account management experience.
• Experience and ability to adapt in multi-cultural environments.
• Proven ability to demonstrate board and senior level relationships.
• Proven customer service skills.
• Understanding of security operations, loss prevention, investigations and systems integration.
• Ability to demonstrate business strategy development and acumen aligning with the client’s strategy.
• Knowledge of business operations, management and human resources administration.
• Adapts and copes successfully with changing circumstances.
• Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives.

Program Manager / Securitas Security/ Austin, Texas / TXDPS License #B03944

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Program Manager / Securitas Security/ Austin, Texas / TXDPS License #B03944 Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits Include Retirement planEmployer-provided medical and dental coverageCompany-paid life insuranceVoluntary life and disability insuranceEmployee assistance planSecuritas Saves discount programPaid holidaysPaid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.