Program Manager

About the role

The Program Manager is responsible for the successful execution, oversight, and management of aviation maintenance programs and related support services. This role provides leadership and direction to ensure operational objectives, customer requirements, and performance expectations are achieved safely, efficiently, and effectively. The Program Manager oversees day-to-day program activities, including resource planning, material acquisition, facility coordination, and the management of emerging requirements. This position works closely with customers, operations teams, and support personnel to maintain high levels of service, operational readiness, and customer satisfaction.

Responsibilities

• Lead and manage aviation maintenance programs and support operations to ensure successful execution and performance.
• Monitor financial performance, funding requirements, budgets, and program milestones.
• Develop and maintain strong customer relationships while serving as a key liaison between stakeholders.
• Ensure all deadlines and conditions described in contracts are met (e.g., payments and logistics).
• Prepare and deliver program status reports, presentations, and other customer communications.
• Coordinate cross-functional teams to ensure efficient execution of maintenance and support activities.
• Monitor program performance and implement strategies to achieve operational goals and customer expectations.
• Support company initiatives, record keeping, administrative tasks, and other miscellaneous projects and reporting requests as needed.
• Responsible for the professional development and well-being of department employees.
• Ensure compliance with company policies, safety standards, and applicable regulatory requirements.
• Perform any other duties as assigned.

Requirements

• Minimum eight years of previous proven work experience in a professional aviation supervisory program position.
• Bachelor's Degree with a major in business or a technical or engineering field.
• Strong interpersonal skills with the ability to lead teams and collaborate effectively across multiple disciplines.
• Proficiency in Microsoft Office applications and program management tools.
• Strong organizational, problem-solving, and decision-making skills.
• Flight experience, while not mandatory, is highly desired.
• Experience managing aviation maintenance or aerospace-related programs.
• Excellent written and verbal communication skills.
• U.S. citizenship and ability to pass a background check is required.

Organizational Core Values

• Safe: Absolute belief in the tenets of Destination Zero and that Zero is not only achievable but the only acceptable outcome.
• Efficient: Focused on outcomes that are smart and responsible by making the best use of resources to maximize overall productivity.
• Quality: Committed to ensuring excellent organizational performance, producing sustainable and reliable outcomes.
• Service: Dedicated to the service of customers, communities, and each other.

Behavioral Competencies

• Drive & Energy: High level of energy and motivation to sustain it over time; ambitious and passionate about their role.
• Functional/Technical Expertise: Knowledgeable and skilled in a functional specialty, staying current and serving as a resource.
• High Standards: Establish and model standards for exceptional quality and attention to detail.
• Initiative: Proactive and act without being prompted; see a need and take responsibility.
• Integrity: Think and act ethically and honestly; take responsibility for actions.
• Conflict Management: Recognize conflict as valuable and manage differences of opinion constructively.
• Mission Focus: Understand and support the organization’s mission and communicate it effectively.
• Positive Impact: Make positive impressions, energize others, and maintain optimism.
• Problem Solving & Decision Making: Identify problems, solve them, and act decisively with sound judgment.
• Team Player: Team-oriented, supporting larger organizational goals over local or personal ones.
• Customer Orientation: Stay close to customers, anticipate needs, and understand market trends.
• Leader Identification: Identify with the role of leader and enjoy positions of responsibility.
• Talent Management: Monitor and develop team skills through training and coaching.
• Team Management: Create and maintain functional work units with clear goals and roles.
• Organizing & Planning: Strong skills in organizing, planning, and prioritizing tasks efficiently.
• Results Orientation: Focus on outcomes and accomplishments, balancing short- and long-term goals.

HSEQ Duties & Responsibilities

• Understand and provide visible support of Destination Zero.
• Practice job duties with Safety at the core of all tasks.
• A job is not complete unless it is done safely.
• Stand-Up, Speak-Out, and Take-Action: report safety concerns, use Stop Work authority, and act responsibly.

Dimensions

The primary responsibility is to implement comprehensive internal import and export controls to ensure compliance with government regulations.

Physical Demands and Environmental Conditions

Physical Demands

• Regularly required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear.
• Frequently required to stand and walk.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 10 pounds.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

The noise level in the work environment is usually moderate.