Program Manager

Responsibilities

• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Manage day-to-day activity of program operations, including supervision of staff
• Strong ability to prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Directly or through supervisors, drive assigned performance responsibilities of team and team members
• Contribute to the analysis and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Presentation of program data, information and insight to internal and external customers on a regular basis
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed

Qualifications

• Bachelor’s degree in relevant discipline or equivalent work experience
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong technical aptitude and experience working in various CRM software platforms