Program Manager

About the role

Career Team is a leading workforce development organization focused on transforming lives through the integration of cutting-edge technology and compassionate services. This role is essential for the coordination and management of assigned programs, overseeing policies and procedures, and leading frontline staff to achieve performance goals.

Responsibilities

• Manage and lead project staff to meet or exceed performance goals, ensuring thorough, accurate review of all case files with no disallowed costs on eligibility.
• Analyze workforce activities using Work-In-Texas reports to support performance activities and ensure appropriate action is taken to correct deficiencies.
• Evaluate and understand all performance goals at the start of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure.
• Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled.
• Identify and address needs for staff training, welcome and address customer complaints, and utilize and model Extreme Customer Service behaviors.
• Identify and address needs for staff training, welcome and address customer complaints, and utilize and model Extreme Customer Service behaviors.
• Other duties and projects as needed.

Requirements

• A Bachelor's degree in Business Administration, Psychology, Social Services, or a related field with 2 to 4 years of proven management skills.
• Preferred knowledge of workforce development program operations and development, strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring.
• Top-level project management, organizational, personnel, problem-solving, and data analysis skills, with the ability to interact with employees at all levels.
• Excellent interpersonal skills and both written and oral communication skills, strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment.
• A Valid Driver's License and adequate vehicle insurance coverage.

Qualifications

• Strong computer skills in MS Excel and Google Sheets.
• Bilingual or multilingual.
• Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs.
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Skills

• Strong computer skills in MS Excel and Google Sheets.
• Bilingual or multilingual.
• Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs.
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Benefits

Not specified.

Pay

$88,000 - $92,000/yr

Schedule

Hybrid position. The selected candidate will be required to work onsite as well as remotely.