Program Manager

About the role

We are currently seeking a Program Manager with experience overseeing the successful delivery of multiple projects within a program. You will be key in managing program performance, coordinating cross-functional teams, and ensuring the program's overall success.

Responsibilities

• Oversee the delivery of a program with multiple projects, ensuring they align with client objectives and are delivered on time, within scope, and on budget
• Lead and coordinate cross-functional teams, including developers, analysts, and business stakeholders
• Monitor and report on key program performance metrics, such as budget, timeline, and other KPIs
• Identify, assess, and mitigate risks, providing proactive solutions and strategies to address potential issues and keep the program on track
• Serve as the primary point of contact for clients, managing their expectations, addressing concerns, and maintaining strong, effective relationships
• Drive continuous improvement within the program, encouraging innovation, optimizing processes, and ensuring the consistent delivery of high-quality results
• Drive program growth and client satisfaction by identifying opportunities to deliver operational excellence, contributing to compelling proposals, and cultivating long-term partnerships that result in repeat business
• Serve as the primary Account Manager for the program, collaborating closely with cross-functional Account Managers to ensure all program KPIs and performance metrics are achieved

Requirements

• Must be a US Citizen and able to obtain Public Trust clearance

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• 8+ years of professional experience supporting software development, project delivery, or Agile programs
• PMP or PMI-ACP Certification
• Strong communication, leadership, and team management skills, combined with a strong attention to detail
• Proven ability to manage large, complex programs with multiple stakeholders
• Ability to build a solid rapport with customers
• Ability to identify, assess, and mitigate project and program risks
• Capable of aligning overarching strategic goals with the effective execution of detailed, day-to-day operations

Skills

• Able to navigate ambiguity while maintaining focus on delivery objectives and customer outcomes
• Able to serve as a servant leader who helps teams collaborate, deliver value, and continuously improve
• Able to facilitate conversations and build alignment across technical and non-technical stakeholders
• Able to be organized, proactive, and solutions-oriented when addressing delivery challenges
• Able to communicate effectively with a variety of audiences
• Able to demonstrate passion for Agile methodologies, team development, and mission-driven work

Benefits

Salary: We are committed to offering a competitive salary for this position, with an estimated range of $110k–$150k annually. Please note that this range is intended to provide a general idea of what to expect. The final offer may vary based on experience, skills, and other factors.

Full Time Employee Benefits: Remote Work (Hybrid roles will be specified in the job post), Competitive Compensation Package, Medical, Dental, and Vision, Life Insurance, Short/Long Term Disability, Employee Assistance Program, 401(k) with 4% matching, Liberal PTO vacation policy, Generous Annual Continuing Education, Annual Wellness Budget, Bonus Incentive Programs (Employee referrals and performance-based rewards)