Program Manager

Responsibilities

• Leader of the customer focus team (CFT).
• Prioritize and monitors all CFT activities.
• Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensures successful new product introduction: Executes to NPI standard process.
• Understands and monitors S&OP.
• Identifies and secures skills needed for effective transitions.
• Manages pricing and ECO prioritization during the process.
• Understands and maintains customer product knowledge and roadmap.
• Establishes and monitors KPI’s related to E&O, PPV and inventory turns.
• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Maintains technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR).
• Aligns topics and presentations with customer prior to meeting.
• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
• Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
• Works with SCA to ensure resolution of excess and obsolete inventory issues.
• Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
• Maintains customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.
• Ensures customer demand (PO and Forecast) is managed and well understood by CFT members.
• Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations).
• Flexibility allowances and manages requests for pull-ins and push-outs or cancellations.
• Cost reduction obligations/targets and communicates to organization.
• Excess and obsolete terms, recovery and escalation path as required.
• Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
• Conducts monthly Program Reviews utilizing Benchmark standard process.
• Affirms risk utilizing and the Risk/Liability Tool.
• Ensures accuracy of quotations to protect gross margin.
• Validates the establishment of quotes to actuals costs comparisons.
• Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals.
• Identifies risk of inventory exposure, coordinates reserve with site controller.
• Standard cost for parts based on customer’s influence, material, labor standard changes or inventory days.
• Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.
• Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer.
• Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.
• Ensures receipt and distribution of customer documentation packages.
• Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits.
• Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues.
• Monitors customer COPQ and works with CFT to reduce.
• Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.
• Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.
• Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.
• Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals).
• Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Drives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

Qualifications

• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Working knowledge of productivity tools, including Microsoft Office products and Team's conferencing software.
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements.
• Proven ability to take on project leadership/ownership and complete projects in a timely manner.
• Ability to support a global business operation as required.
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Excellent written and verbal communication as well as presentation skills.
• Manage, understand and present data for monthly program reviews.
• Understanding of and ability to use continuous improvement tools.
• Ability to drive solutions to complex planning issues with limited supervision.
• Strive to establish clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals).
• Drive individuals and teams to continuously improve in key metrics and the achievement of organizational goals.
• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Drive a lean culture. Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).