Program Manager, Arleta, Ca

Responsibilities

• Oversee the quality of guest services provided, meeting NHF standards by implementing and monitoring day-to-day operational systems and procedures in accordance with the company’s standards of operation.
• Cover daily routines and assign coverages of operation team, providing coaching and training when needed.
• Develop, implement, and consistently monitor health and safety measures including but not limited to, hazard communications, evacuation procedures, incident management.
• Collaborate with LVN Nursing Manager to properly dispose of medical waste.
• Cook up with internal and external partners for special events held at the facility.
• Conduct weekly site safety inspections and coordinate with the environmental service coordinator to ensure necessary repairs are completed.
• Collaborate with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilize bed board application to determine census cap for operational planning (i.e.) room changes, meal planning etc.
• Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis.
• Maintain, manage, and review department budget with Director.
• Flexibility to adapt to schedule changes and meet the on-call requirement to appropriately triage issues and provide solutions within program operations.
• Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and/other staff members.
• Ensure all incident reports and/reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance.
• Provide training as needed.
• Aid Director in developing and maintaining a system of education, in-services and training for all staff and people supported.
• Cook up with Program Coordinators and/shift leads or designee to complete weekly inventory for operations department.
• Complete and ensure all operational software is being utilized to complete daily tasks.
• Cook up with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation.
• Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc.
• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.
• Review and approve all timecards operations department, that includes but not limited to Environmental Site Coordinator, Program Coordinators Environment Site Associates and Guest Service Associates, in a timely matter. This includes making any timecard corrections, having all employees approve timecard prior to manager approval.
• Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc.
• Cook up with People and Culture department on any issues or questions as needed.
• Cook up with monthly GSA meetings in collaboration with monthly staff meetings and/engagement.
• Cook up with yearly performance appraisal, bi-monthly one-on-one supervision with direct reports.
• Cook up with corrective actions plans as needed for staff, up to and including termination with the support of People and Culture.
• Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property.
• Train staff in the use of security and surveillance systems.
• Observe department guidelines to conduct personal business during breaks and lunch hour.
• Self-identify potentially unsafe systems/processes/situations and take initiative to report to the Director.
• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.
• Always follow NHF policies and procedures

Qualifications

• Bachelor's degree preferred.
• 2-3 years’ supervisory experience with demonstrated experience of coaching and mentoring staff in related field.
• Familiarity working with LAHSA regulations.
• Knowledge of OSHA regulations preferred but not required.
• Current BLS certification strongly preferred, but not required.
• Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred.
• Excellent verbal/written communication skills required.
• Must have the ability to multi-task, problem solve, meet deadlines, follow through, and manage a team in a fast-paced environment.
• Ability to communicate effectively with all levels of staff, guests, and visitors.