Program Manager, AI Transformation (Miami, In-Office)

About the role

The Program Manager, AI & Digital Transformation will define and drive the internal AI use case roadmap across all Avenue Z practices. They will prioritize by impact, feasibility, and time-to-value. This role requires a proven track record of process mapping and workflow redesign at an organizational level, hands-on experience building with AI tools, strong stakeholder management, and data-driven decision-making.

• Translate business complexity into systems that actually run, focusing on AI tools rather than PowerPoint decks.
• Own the mandate from the inside out, sitting at the intersection of business analysis, process architecture, and hands-on AI build.
• Report directly to the CTO and have direct access to the leadership team.

What You Will Do

• AI Transformation Roadmap: Define and drive the internal AI use case roadmap across all Avenue Z practices.
• Business Analysis & Process Mapping: Conduct stakeholder interviews and operational audits, document current-state workflows, identify automation opportunities, and design future-state processes with AI embedded.
• AI Agent & Workflow Design: Prototype and deploy AI-powered agents, automations, and workflow integrations using LLMs and low-code/no-code platforms.
• Agentic Readiness Assessment: Evaluate teams and workflows for AI readiness, identify data gaps, governance needs, and integration points, and lead phased adoption from experimentation to structural workflow re-architecture.
• Governance & Human-in-the-Loop Design: Build evaluation frameworks to measure agent quality and output, establish guardrails, compliance checkpoints, and audit trails, ensuring AI systems are explainable, accountable, and safe for client-facing use.
• Vendor & Tool Evaluation: Evaluate and manage AI platform vendors, tool integrations, and strategic partnerships, owning the technical selection criteria and ROI frameworks.
• Cross-Functional Execution: Partner with practice leads, media, creative, and client services teams to embed AI into delivery workflows without disrupting what works, running workshops, sprint reviews, and working groups.
• Measurement & Reporting: Define KPIs for transformation initiatives, report progress to senior leadership and the board.

Must-Haves

• 3–5 years in program management, business analysis, or technical product management — ideally with exposure to marketing, agency, or GTM systems.
• Proven track record of process mapping and workflow redesign at an organizational level (not just individual workflows).
• Hands-on experience building with AI tools — you have actively used and can demonstrate proficiency in tools such as Glean, n8n, Zapier, Make, Claude Code, GitHub Copilot, and other LLM-based platforms.
• Data-driven — you measure what you build and kill what doesn't work.
• Strong stakeholder management: comfortable running interviews, workshops, and executive-level readouts.

Strongly Preferred

• Background in marketing, media, or communications agency environments.
• Experience with agentic frameworks (LangChain, n8n, Claude API, OpenAI Assistants, MCP).
• Experience with business process optimization (BPO) frameworks.
• Familiarity with Shopify, TikTok, and/or performance media tech stacks.
• Experience with Agile delivery and sprint-based product development.
• Prior exposure to governance, responsible AI, and human-in-the-loop design.
• Comfort operating as a player-coach - you build AND you lead.

Not Required

• A computer science degree or formal engineering background.
• Experience at a large enterprise or GSIA full technical team under you from Day 1.

Why Avenue Z

• We are a company that has already deployed production AI agents into operations — from PR and client services to Shopify assessments and media analytics.
• We are not starting from scratch, and we are not pretending AI is something we will get to. It is already how we work.
• This role has a path that grows with the company, not just within a function.

Compensation & Structure

• Base salary: $85,000 (negotiable) – commensurate with experience and demonstrated AI tool proficiency.
• Benefits package includes health, dental, and vision.
• Onsite in Miami, FL.
• Direct report to the CTO.