Program Manager — Academic & Certification Programs

Core Responsibilities

• Translate program vision into clear timelines, workflows, launch plans, and operating systems
• Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management
• Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered
• Own the ongoing coordination and delivery of assigned academic programs
• Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows
• Maintain program health and proactively flag risks, bottlenecks, gaps, and decisions needed from leadership

Student Experience & Retention

• Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment
• Track feedback, recurring student issues, and opportunities to strengthen the journey
• Manage escalated student experience matters with calm, care, and brand-aligned communication

Team Leadership & Cross-Functional Coordination

• Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned
• Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects
• Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant

Systems & Continuous Improvement

• Build scalable systems for program delivery, communication, documentation, tracking, and reporting
• Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility
• Implement meaningful improvements that strengthen delivery without compromising quality