Program Manager – Arlington Heights

About the role

First Ascent Climbing & Fitness is on a mission to share our love of climbing with everyone, connect people through movement, and create welcoming, uplifting spaces that strengthen minds, bodies, and communities. We are looking for a proactive, positive, supportive leader to serve as Program Manager, helping us continually get better at what we do as we discover how to best serve our members and guests.

As a Program Manager, you provide the leadership and exemplary experience for those that participate in First Ascent classes and events. Along with the gym manager and hospitality manager, you will be responsible for the day-to-day operations and performance of the gym's programming. You will be an integral piece of the FA team and will work every day to grow the climbing community.

Responsibilities

• Primarily responsible for managing First Ascent programming, including groups and special events, adult and youth classes, Summer Camp, Guided sessions, and the yoga and fitness programs.
• Assist the gym leadership team with hiring, motivating, coaching, and terminating staff.
• Assist the gym leadership team with conducting performance reviews of staff.
• Ensure that the FA mission and values are communicated and implemented.
• Work to create a community atmosphere for members and guests.
• Collaborate with the Gym Manager and the Initiatives Manager to create unique events that appeal to gym clientele.
• With the gym leadership team, utilize staff and outside vendors to maintain facility cleanliness for clientele.

Requirements

• Exceptional communication and creative problem-solving skills, solid computer skills.
• Friendly demeanor, positive attitude, and adaptability to various personality types.
• Flexible working style and ability to multi-task, set priorities, and manage time effectively.
• Enthusiasm for sharing knowledge and love of climbing and fitness.
• Demonstrated knowledge of climbing equipment and proper belay technique.
• Familiarity with Microsoft Office-based systems.

Physical Requirements & Environment

• Ability to stand and move throughout the facility for extended periods.
• Able to concentrate through distraction and communicate effectively.
• Indoor, climate-controlled environment with moderate to loud noise levels.

Benefits

• Full-time, salaried role: $41,000–$45,000 annually, based on experience.
• PTO package.
• Health, Dental, Vision & Disability Insurance offered.
• 401(k) Plan offered.
• Free membership to all First Ascent locations.
• Access to pro-deals.

Position will report to the Arlington Heights Manager.

About First Ascent Climbing & Fitness

Since 2015, First Ascent Climbing & Fitness has been sharing our love of climbing, yoga, and fitness with everyone that walks through our doors. With 8 gyms in the First Ascent family, we’re excited to keep serving and growing the climbing community, one climber at a time. Learn more about us at faclimbing.com/about.