Program Manager, 3P Deployments, North America Tech Deployment - Vendor Strategy & Management

About the role

North America Tech Deploy's Strategy & Operations (S&O) team is seeking a detail-oriented and driven Program Manager to own and operate the Contract Deployment Engineer (CDE) program across North America. This role is responsible for managing the end-to-end CDE lifecycle — from demand planning and vendor coordination through resource allocation, compliance governance, and performance management — ensuring Amazon's robotics deployment programs have the skilled contract engineering workforce needed to deliver the Plan of Record. You will work across three approved vendor partners and dozens of deployment leaders to keep CDE operations running at scale. This position requires up to 25% domestic travel.

Responsibilities

• Own the CDE demand planning process end-to-end, ensuring deployment leaders submit resource requests 6-8 weeks in advance and that vendor trackers reflect accurate, current demand signals
• Manage day-to-day coordination with approved vendor partners, including facilitating weekly/biweekly vendor calls and resolving allocation issues
• Enforce tracker discipline across all deployment programs — ensuring weekly updates by EOD Friday, proper use of tracker sections, and timely communication of schedule changes
• Manage the new technology onboarding pipeline, coordinating 10-week lead time requirements for vendor sourcing and technology-specific CDE training
• Maintain and enforce Amazon's Contingent Worker (Yellow Badge) compliance requirements, ensuring all feedback flows through proper vendor channels and the contractor relationship model is preserved
• Own the CDE performance feedback loop, ensuring deployment leaders provide biweekly feedback via vendor Slack channels and that vendors respond with corrective action within one week
• Identify and mitigate critical program risks including schedule accelerations, stale tracker data, and resource gaps; develop early warning mechanisms and escalation protocols
• Maintain and update Standard Operating Procedures (SOPs), program documentation, FAQs, and tracker instructions; ensure all materials are current and accessible to deployment leaders
• Support vendor performance tracking by maintaining vendor data and contributing to KPI and metrics reporting across demand fulfillment, utilization, and spend
• Partner with cross-functional deployment teams to understand program requirements and ensure CDE resources align with technology and site needs
• Contribute to continuous improvement initiatives including CDE role leveling, standard gearing ratios, training visibility reporting, and enhanced dashboard capabilities

A day in the life

As a CDE Program Manager on the Vendor Strategy & Management team, your day centers on keeping the contract engineering workforce aligned with deployment demand. You'll review tracker updates from deployment leaders, coordinate with vendor partners on upcoming allocations, and manage escalations when schedules shift. You'll onboard new technologies to the CDE process, ensure compliance with Yellow Badge policies, and drive feedback loops that keep CDE quality high. Whether you're facilitating a vendor call, resolving a resource gap caused by a schedule acceleration, or updating program documentation, your operational rigor directly enables Amazon to deploy robotics technology at scale across North America.

About the team

S&O's Vendor Strategy & Management service formalizes external and internal partner engagement to drive safe, lean, efficient third-party vendor operations for technology deployment projects. Our Vendor Lifecycle Management (VLM) process systematically manages the entire vendor relationship, from selection and onboarding to performance monitoring, compliance management, and offboarding. By using quantifiable criteria, we ensure unbiased business award decisions and effective vendor management to control costs, mitigate risks, and build sustainable partnerships.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Benefits

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Pay

• USA, MA, N.Reading: 74,200.00 - 129,800.00 USD annually
• USA, MA, Westboro: 74,200.00 - 129,800.00 USD annually
• USA, TN, Nashville: 66,800.00 - 116,800.00 USD annually
• USA, TX, Austin: 74,200.00 - 129,800.00 USD annually
• USA, WA, Seattle: 82,700.00 - 129,800.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.