***Program Management Team Lead | Hybrid in Chicago, IL***

Hybrid in Southaven, MS or Chicago, IL. $120K – 140K.

About the role

We are seeking an experienced Program Management Team Lead to oversee a team responsible for the successful intake, planning, coordination, and execution of digital marketing campaigns. This role serves as the primary liaison between business stakeholders and production teams, ensuring campaign requirements are accurately captured, prioritized, quality-checked, and delivered within established service level agreements (SLAs).

The ideal candidate is a strategic leader with strong program management, marketing operations, stakeholder management, and people leadership experience in a fast-paced, cross-functional environment.

Responsibilities

• Team Leadership
  • Lead, mentor, and manage a team of program or media coordinators.
  • Provide day-to-day guidance, coaching, and performance support.
  • Manage team workload, capacity planning, and resource allocation.
  • Foster a collaborative, high-performing team environment.
• Program & Project Management
  • Partner with marketing and business stakeholders during campaign planning and intake.
  • Gather, document, and validate campaign requirements.
  • Assess campaign feasibility and define execution timelines.
  • Coordinate campaign prioritization based on business needs and resource availability.
  • Ensure timely delivery of projects while meeting quality standards and SLAs.
• Stakeholder Management
  • Act as the primary point of contact for stakeholders throughout campaign execution.
  • Manage escalations, resolve operational issues, and communicate project status.
  • Collaborate with cross-functional teams to align business objectives with execution plans.
  • Build strong working relationships across global and regional teams.
• Marketing Operations & Campaign Execution
  • Support the execution of digital marketing campaigns across multiple channels, including email, paid media, web, in-app messaging, and other owned digital platforms.
  • Coordinate campaign assets, technical requirements, and documentation for production teams.
  • Work closely with offshore or distributed production teams to ensure successful campaign launches.
  • Review campaign builds and conduct quality assurance prior to stakeholder approval.
• Operational Excellence
  • Develop and maintain standard operating procedures (SOPs).
  • Drive continuous process improvement initiatives.
  • Establish operational metrics and monitor program performance.
  • Support training, onboarding, and certification initiatives for team members.
  • Contribute to marketing operations and automation improvement projects.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 6-8 years of experience managing digital marketing programs or marketing operations.
• At least 5 years of experience leading, mentoring, or supervising team members.
• 5+ years of project or program management experience across cross-functional teams.
• Experience working within global, matrixed organizations.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Experience supporting marketing operations and campaign execution across owned and paid digital channels.
• Knowledge of marketing automation platforms and campaign management processes.
• Strong understanding of workflow optimization, process documentation, and quality assurance.
• Experience collaborating with offshore or geographically distributed teams.
• Demonstrated ability to drive operational improvements and business process efficiencies.