Program Management - Program Manager II

Location: Remote, California

Compensation: $52 - $62 hourly

About the role

As a Localization Program Manager, you will partner with product and internationalization teams to empower products to feel local on a global scale. This role involves engaging with cross-functional teams to launch successful localized products and driving the adoption of optimal solutions to enhance the international user experience.

Responsibilities

• Engage and build relationships with cross-functional teams and stakeholders, including Product, Engineering, and Marketing, to launch successful localized products.
• Design and implement efficient and scalable end-to-end localization frameworks for various products and content types.
• Guide stakeholders to ensure localization best practices are followed and drive efficient execution.
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality.
• Actively seek opportunities to optimize the international user experience and influence the adoption of optimal solutions.
• Partner across the internationalization team to ensure the right resources are in place and all deliveries are completed at the expected standards.
• Review assigned project progress against timelines to identify risks and blockers.
• Communicate with the main Localization Program Manager to coordinate priorities and plans.

Requirements

• 3+ years of experience in localization program or project management.
• Experience with product localization in complex and dynamic environments.
• Experience working closely with product partners such as Product Management and Engineering.
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices.
• Experience identifying and driving forward work in an ambiguous environment.
• Experience analyzing and interpreting complex data sets to inform business decisions.
• Skilled in building and optimizing complex workflows.
• Track record of staying focused, prioritizing, and creating structure across large, ambiguous programs and setting goals for long-term initiatives.
• BA/BS or equivalent work experience in localization or internationalization project or program management.
• Familiarity with localization standards and best practices.

Preferred Qualifications

• Knowledge of additional languages other than English.
• Exposure to SQL, analytics tools, or a coding language.
• Thorough understanding of translation technologies like translation memories, machine translation, and CAT tools.
• Familiarity with internationalization standards such as Unicode and CLDR.
• Experience working with localization vendors.
• Knowledge of AI technologies and potential application in localization workflows.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.