Program Lead

Key Accountabilities

• Provide complete customer service from the entry of external customer order to the delivery of parts and timely payment.
• Serve as the customers’ advocate by understanding future forecasting requirements in order to establish a robust supply chain signal.
• Manage the open order board, identify and escalate critical shortages to program and supply chain managers.
• Work with customers and understand and communicate priorities for allocation of parts against orders when shortages occur.
• Review contract compliance and communicate/resolve discrepancies through contract managers.
• Consolidate and report key internal supply metrics, including order fill rate, material availability, expedites, arrears, and on time delivery (OTD).
• Gather requirements and develop strategic proposals to grow service offerings or enhance the customers experience.
• Gain a firm understanding of the Bird-Johnson Aftermarket & Services business while engaging with efforts against potential long term agreements moving into the future.
• Shadow and gain firm knowledge on the Maintenance, Repair & Overhaul (MRO) business as it pertains to BJPCo.

Basic Requirements

• A Bachelor’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations with 3+ years' experience in a supply chain or operations environment OR;
• A Master’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations OR;
• In lieu of a degree, 7+ years' experience in a supply chain or operations environment.

Preferred Requirements

• Previous experience with Systems, Applications and Products (INFOR) or Enterprise Resource Planning (ERP) systems.
• Previous experience in shop floor control, purchasing, supply chain design, and/or customer support.
• Ability to manage and summarize large amounts of data.
• Proven ability to work productively in cross-functional teams.

Benefits

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

About the Role

Program Lead - Bird Johnson Propeller Company Aftermarket, Walpole, MA