Program Instructor II - Preschool Teacher's Assistant-Part Year

Description

This is the experienced-level class in the Library Assistant series. Incumbents primarily perform routine circulation and customer service tasks at the circulation desk, including checking materials in/out, collecting fines and fees, issuing library cards. Incumbents may also be required to interpret library policies related to the circulation of materials and to resolve customer issues with established policies. Incumbents may provide general clerical support, assist with the maintenance of library collections, provide basic reference and readers' advisory services, present library programs, and be responsible for assisting with opening and closing procedures.

Examples of Duties

• Provides a high level of customer service.
• Retrieves library materials from interior and exterior book drops.
• Collects, sorts and shelves all library materials using different filing systems, checks materials in and out, collects fines and fees.
• Checks shelves and corrects placement of books, including relocating library materials as required and searches shelves for lost or missing materials.
• Processes hold requests.
• Keeps library premises clean and in good order, clears the library of customers at closing, collects loose books and materials, performs item counting and sorting.
• Lifts and transports boxes of books and materials.
• Spot-checks books and materials for needed repair and identifies worn or damaged items for withdraw or replacement.
• Provides assistance to customers by answering basic questions about library operations, the location of materials and refers customers to appropriate library staff and departments.
• Assists customers with the operation of copiers and fax machines including issuing refunds when necessary.
• Processes new and current books, materials and periodicals.
• Performs minor and routine maintenance of copy machines or computers.
• Moves furniture, equipment and supplies as assigned.
• Explains and interprets library policies and procedures.
• Enters and updates information into library databases.
• Issues library cards and updates customer records.
• Investigates and resolves disputed customer accounts.
• Affords assistance with opening and closing procedures, including arming/disarming security systems and locking/unlocking buildings.
• Affords assistance with groups using facilities for events and provides assistance at special events.
• Provides general clerical support, including preparation and maintenance of lists, reports, flyers, other documents, and statistical data reports.
• Affords assistance with the development of library collections, including ordering, withdrawls, and inventory controls.
• Affords assistance with library programs, including conducting classes, clubs, special events, community events and outreach activities.

Typical Qualifications

• KNOWLEDGE OF:
• Techiques for providing a high level of customer service to the public, volunteers, vendors, contractors, and District staff, in person and over the telephone.
• Alphabetic and numeric systems for classifying and organizing library materials and principles.
• Standard library practices and procedures including circulation.
• Applications of automated library circulation systems.
• Basic record keeping principles and procedures.
• Basic arithmetic principles and cash handling.
• Modern office practices, methods and computer equipment.
• English usage, grammar, spelling, vocabulary and punctuation.
• Principles, practices and techniques of effectively dealing with the public and public relations.
• Library classification, cataloging, and bibliographic terminology.
• Knowledge of core library operating principles, including confidentiality of customer information, freedom of inormation and intellectual freedom.
• ABILITY TO:
• Accurately sort and organize library materials using alphabetical or numberical classification systems.
• Retrieve, shelve and relocate library materials.
• Respond to requests and inquiries from the public.
• Use English effectively to communicate orally and in writing.
• Understand and carry out oral and written instructions.
• Use tact, initiative, prudence and independent judgement with general policy, procedural and legal guidelines.
• Prepare and maintain accurate and complete records.
• Access, retrieve, enter and update information using a computer terminal.
• Organize own work and set priorities with procedural guidelines.
• Operate modern office equipment, including computer equipment and copy machines.
• Establish and maintain effective working relationships with those contracted in the course of the work.
• Perform a variety of technical and clerical library work with speed and accuracy.
• Perform routine clerical work, including maintenance of appropriate records, mathematical calculations, and compliing information for reports.
• Interpret, explain and apply Federal, State and District laws, codes, regulations, policies and procedures.
• PHYSICAL DEMANDS:
• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification requires continuous walking between work areas and prolonged standing in work areas. Finger, hand and arm dexterity is needed to retrieve, process, and store library materials, as well as to enter and retrieve data using a computer keyboard, typewriter or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach as well as push and pull heavy book carts of up to 100 pounds and to retrieve and store materials. Positions in the classification frequently lift and carry library materials that typically weigh less than 50 pounds.

Supplemental Information

• Education, License and Experience: Equivalent to graduation from high school and two (2) years outside or one (1) year District work experience in shelving books, processing materials and providing library support and relevant computer software applicaiton packages are desirable. Training in public relations also desirable.
• Must possess and maintain a valid California Class C driver's license and have a satisfactory driving record.
• The following list is based on the MOU dated June 25, 2008, for the period beginning July 1, 2008 through June 30, 2013.
• Holidays: (7 days) - New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day without pay.
• Part-time hourly employees may request one (1) week's leave without pay after six (6) months of employment. After one year, such employees may request annual leave without pay up to a maximum of two (2) weeks. The Supervisor based upon the needs of the District will approve such requests.
• Medical, Dental, Vision: All part-time employees who work a minimum of 17 hours per week may purchase any of the current medical benefits and shall pay the entire premium themselves through an automatic payroll deduction.
• Retirement: To see if you qualify ask the human resources department.
• Deferred Compensation Programs; Credit Union; Mileage and Expense allowance; Personal Purchase Discounts; Union Payroll Deductions (for Union Members)

Which best describes your level of education?

• High School Diploma
• G.E.D.
• Associates Degree
• Bachelor's Degree
• Master's Degree
• No Diploma, GED or Degree

Do you have any experience handling and reconciling large sums of cash?

• Yes
• No

Describe "excellent customer service."

Provide a high level of customer service, respond to requests and inquiries from the public, use English effectively to communicate orally and in writing, understand and carry out oral and written instructions, use tact, initiative, prudence and independent judgement with general policy, procedural and legal guidelines, prepare and maintain accurate and complete records, access, retrieve, enter and update information using a computer terminal, organize own work and set priorities with procedural guidelines, operate modern office equipment, including computer equipment and copy machines, establish and maintain effective working relationships with those contracted in the course of the work, perform a variety of technical and clerical library work with speed and accuracy, perform routine clerical work, including maintenance of appropriate records, mathematical calculations, and compliing information for reports, interpret, explain and apply Federal, State and District laws, codes, regulations, policies and procedures.

Describe your library work experience over the last two years?

Provide details about your previous library work experience, including responsibilities and achievements.

This position requires patience and the ability to remain calm. Give examples of how you react to high levels of activity.

Provide examples of how you have handled high levels of activity in a calm and patient manner, such as managing multiple customer inquiries or handling unexpected situations.

List your current or past work experience that you believe would be applicable to this position.

List your current or past work experience that you believe would be applicable to this position, such as customer service, clerical work, or any relevant skills.

Describe what kind of contributions you can make to the library if you are hired.

Provide details about your potential contributions to the library, such as improving customer service, maintaining collections, or assisting with programs and events.

Which of the following software programs are your proficient in?

• Microsoft Word
• Mircosoft Excel
• Mircosoft Power point
• Mircosoft Outlook
• Mircosoft Access