Program Information Coordinator

Job Summary

To manage, implement, and maintain automated records systems; act as resident expert for a technical agency program; perform liaison duties with internal and external customers; perform related work. This position is not eligible for visa sponsorship or relocation assistance.

Department Overview

The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Level and Scope

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Essential Functions

60% of the Time:

• Serve as the quality control point for program-related databases.
• Responsible for the development and implementation of operating policies and procedures.
• Design manual and computer filing systems, and are responsible for ensuring the uniformity of data.
• Requires the incumbent to work with Information Technology personnel to develop the computer programs to collect data.
• Maintain close contact with other departments and agencies to correct and update the database and advise users on how to obtain or submit information or documents.
• Serve as the help desk for system-related inquiries or problems.
• Provide individualized reports as requested by system users, involving querying databases to obtain individualized information.
• Considered the program expert and have a strong training role for system usage. The training role crosses unit, department, and agency lines.
• May be responsible for developing, analyzing, and presenting technical program-related group training.
• May be delegated full supervisory responsibilities for a unit, including hiring, training, performance evaluations, and disciplinary actions.

35% of the Time:

• Enrollment reporting.
• Responsible for monthly enrollment reporting to the National Student Clearinghouse (NSC).
• Responsible for error resolution of NSC reporting errors.
• Responsible for degree and graduation reporting to the NSC.
• Working with Financial Aid to resolve federal enrollment reporting requirements and errors.

5% of the Time:

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Some knowledge of computer hardware and software installation, supervisory practices, and training methods.
• Experience managing document flow.

Minimum Qualifications

Some knowledge of: personal computer trends, capabilities, and terminology.

Experience that demonstrates good knowledge of: manual and automated record management systems.

Experience: using a personal computer for data management and statistical analyses; interpreting and applying laws, rules, and procedures; performing liaison activities to deal with individuals or resolve conflicts in a work setting.

Preferred Qualifications

• Bachelor's degree
• Experience working in higher education

Salary and Benefits

Salary is $22.67/hour. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

Required Application Materials

• Cover letter
• Resume
• 3 references

About Boise State University

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.