Program Enrollment Specialist
About the role
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our mission is to help people live a life of their choosing, regardless of age or ability. The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies in the state of Kansas. This is a remote position, and daily travel will likely be required.
Responsibilities
- Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders.
- Confers with customers in person and by telephone in order to provide information about services.
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process.
- Identifies opportunities to add to or improve our service offerings.
- Maintains confidentiality of records relating to consumers.
- Upholds mission and values.
- Other duties as assigned.
Requirements
- Degree in Business, Human Services, Marketing/Communication or comparable experience and education.
- Will consider candidates with experience relevant to the position.
About Us
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.
Benefits
- Flexible paid time off
- Competitive wages & benefits
- Meaningful opportunities for professional growth
Culture & Belonging
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger and drives innovation, ultimately helping us achieve our mission of self-determination.