Program Director - Residential Single Site

About the role

Vinfen is a nonprofit, health and human services organization providing community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Founded in 1977, Vinfen promotes recovery, resiliency, habilitation, and self-determination for the people they serve.

Responsibilities

• Direct and manage the activities of program staff.
• Hire staff appropriate to the position.
• Utilize staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manage staff performance.
• Provide direction, training, and coaching; implement recognition and rewards programs; conduct performance planning and review sessions; provide guidance on career development.
• Counsel and correct staff and persons served as necessary.
• Ensure timely intake of prospective persons served; arrange and perform intake procedures, conduct initial assessments of persons served.
• Supervise and direct program staff regarding treatment/support plans and interventions, including rehabilitative strategies and techniques.
• Aid managers in comprehensive assessments for persons served.
• Participate in various internal and external meetings regarding treatment/support planning.
• Provide outreach and foster environments for family, friends, and established relationships of the person served.
• Resolve problems for staff and persons served.
• Foster teamwork and leadership in work groups.
• Inform staff of new and updated policies and directives.
• Ensure quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents for persons served.
• Absorb and comply with internal and external quality and licensing, certification, and accreditation standards and regulations, as well as program-specific policies and procedures.
• Aid in the development and management of program budgets.
• Ensure collection of program fees and service delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding source organizations; participate in committees, meetings, and other activities, as requested.
• Act as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events and ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensure program quality and achievement of goals and objectives, as well as managing quality improvements.
• Provide on-call backup and on-site support and intervention when necessary.
• Maintain and administer medication for persons served in accordance with MAC requirements, funding source regulations, and company policy.
• Maintain and enhance staff's knowledge of human services issues, trends, and techniques.
• Maintain and enhance the safety of physical sites.

Requirements

• A minimum of three years' experience in progressively responsible human services functions, of which two years have been in a supervisory capacity.
• A high school diploma or equivalent is required; a Master’s degree in Human Services, Psychology, or related field is preferred.
• Experience may be substituted for academic training.
• Driving is a requirement for this position using either a Vinfen van or personal vehicle.
• Must be at least 21 years old, have a valid US driver's license for at least six months, and pass a driver's screening background check.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, sit, reach, climb stairs, maneuver through narrow spaces or hallways, assist clients with tasks of daily living, remain in a stationary position 50% of the time as needed, bend, reach, file, sit, stand, and move around the facility, speak, hear, and communicate with clients, staff, and external representatives.
• CPR, First Aid, and Safety Care certifications are required within two weeks, sixty days, and 60 days of hire, respectively.

Qualifications

• Knowledge of human services relative to current assignment.
• Knowledge of operations management procedures and practices.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge and use of advocacy techniques.
• Knowledge and use of different communication and learning styles.
• Knowledge of organizational, strategic, participatory, and collaborative skills.
• Knowledge of human, legal, civil rights, community, and other resources.
• Knowledge of available equipment, therapies, and service providers.
• Knowledge of empowerment and self-advocacy techniques.
• Knowledge of formal and informal assessment practices.
• Knowledge of participatory planning techniques.
• Knowledge of crisis intervention techniques.
• Knowledge of decision-making processes and ability to communicate same.
• Ability to provide leadership and team management to staff.
• Ability to balance many competing priorities.
• Ability to make independent judgments and decisions.
• Ability to work in a professional and confidential capacity.
• Knowledge of personal computer applications and equipment.
• Knowledge of financial management practices in human service organizations.
• Knowledge of documentation requirements.