Program Director-Patient Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system.

About the role

The Program Director reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Director will lead planning and implementation activities for Northwestern Memorial HealthCare, managing a portfolio of projects of strategic and operational importance to the organization. This includes developing project work plans and performance metrics, monitoring work plans and metrics to assure activities are executed on-time and on-budget, coordinating internal and external resources using established Process Improvement and Project Management Methodologies, and effectively communicating at all levels of management while working closely with managers, directors and analysts to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives.

Responsibilities

• Provide leadership to an assigned portfolio of projects/initiatives through active engagement of NM Executives and all stakeholders.
• Lead activities including project proposal/charter definition, budget development, resource allocation, management, information distribution and meeting facilitation.
• Provide proactive, clear, concise and timely communications regarding status of all initiatives and overall performance reporting among team members, NM Executives and vendor partners.
• Facilitate continuous exchange of ideas, information and developments.
• Demonstrate knowledge of operational, program and project goals: recommend solutions that add value, strengthen project or operational outcomes, exhibit understanding of Sponsor or user needs.
• Achieve results: accountable for delivering projects and operational initiatives on-time and on-budget including successful execution/activation, closeout and stabilization that meet stated Sponsor and stakeholder outcomes.
• Lead in organizational development and enhancement of management competence.
• Develop educational, coaching and mentoring programs necessary to support the evolution as an execution-centered organization.
• Set explicit priorities, establish effective action plans, and anticipate obstacles and alternatives for challenging but realistic work goals.
• Demonstrate ability to direct and mobilize an organization by strategic thinking, decisiveness, enthusiasm, competence and integrity.
• Demonstrate ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Maintain unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior.

Requirements

Required qualifications

• Education: Bachelor’s degree
• Experience: 8-10 years industry experience
• Strong knowledge of Microsoft Word, Excel, PowerPoint, Project
• Strong skills in working with and negotiating with external vendors
• Demonstrated project management and organizational skills
• Demonstrated analysis and problem solving skills
• Excellent oral and communication skills
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization
• Demonstrated strong leadership capabilities

Preferred qualifications

• Master’s degree in related field preferred
• Minimum 3 years experience (in addition to the required experience)

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Detailed benefits information is available at https://jobs.nm.org/benefits. Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If a sign-on bonus is included in a job posting, eligibility is as follows: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.