Patient Services Program Director

About the role

We are seeking a dynamic and visionary Program Director, Patient Services, to lead the design, launch, and operational management of a new Patient Services business unit. This is a unique opportunity to shape a high-impact function from the ground up, partnering closely with senior leadership to build service lines, drive innovation, and deliver exceptional patient-centered solutions.

What You Will Do

• Program Strategy & Build-Out
• Architect and implement a scalable Patient Services model integrating high-touch and digital solutions.
• Play a pivotal role in translating strategy into operational reality, helping to build a scalable, modular, and monetizable patient services platform.
• Translate strategic goals into actionable plans, operating frameworks, and service charters.
• Design and sequence service lines such as access support, hub services, digital engagement, and analytics.
• Partner with leadership to define the business architecture, operating model, and value creation strategy across digital, data, and human service delivery layers.
• Governance & Program Management
• Serve as the central PMO lead, coordinating across Strategy, Tech/Data, Go-to-Market, Compliance, and Operations.
• Develop and manage dashboards, timelines, budgets, KPIs, and risk logs.
• Ensure alignment across workstreams and facilitate decision-making and issue resolution.
• Commercialization & Growth Enablement
• Support market analysis and service-line prioritization (TAM/SAM/SOM).
• Build compelling business cases and investment models (Grow, Buy, Build, Innovate).
• Conduct competitive assessments and prepare materials for executive and partner presentations.
• Support client acquisition and business development efforts through service blueprinting, pricing models, and go-to-market narratives.
• Operational Leadership
• Continuously optimize operations through automation, data insights, and process innovation to drive efficiency and client satisfaction.
• Define KPIs, SLAs, and reporting structures for service delivery.
• Lead pilot programs and transition successful initiatives into scalable operations.
• Drive long-term growth and revenue generation through client-facing service excellence.

What You Bring

• 7-12+ years of experience in patient services, market access, hub services, or commercial operations within biopharma, specialty pharmacy, consulting, or hub providers.
• Proven success in designing and launching new service models, especially those blending high-touch and digital elements.
• Strong background in commercialization planning, forecasting, and launch readiness.
• Familiarity with governance frameworks and executive steering committees.
• Financial and analytical acumen, including ROI modeling and P&L exposure.
• Exceptional communication and stakeholder management skills comfortable operating at both strategic and tactical levels.

Pay

The annual base salary for this position ranges from $174,734 to $215,067. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance.